Amazon.com Services LLC
Fulfillment Associate, Fulfillment Center, fulfillment ops team
DeliveryTrainer,RSR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Trainer, RSR at Amazon.com Services LLC. Skills: Driver training, Safety standards, Delivery operations. Facilitate daily training classes. Conduct drive-alongs”
What You'll Achieve.
Ensure Delivery Associates are set up for success; Deliver customer orders on time; Identify re-training opportunities; Identify process improvement opportunities
Industry & Context.
Problem solving; Analytical skills
In-role training 5+ weeks, Training 50+ miles away, Lift up to 49 pounds, Stand and walk up to 12 hours, Push, pull, squat, bend, reach, Work 40 hours/week, Overtime as required, Travel to multiple sites, Reliable transportation, Operate 26,000 pounds or less vehicle, Work outside, Drive different motor vehicles, Drive in accordance with DOT, Participate in on-road processes, Work as a peer trainer, Travel to multiple sites, Operate and navigate a vehicle, Work 40 hours/week, Overtime as required, Flexible schedule/shift/work area, Weekends, nights, and/or holidays, Lift up to 49 pounds, Stand/walk up to 12 hours, Push, pull, squat, bend, reach, Work 40 hours/week, Overtime as required
What They're Looking For.
Must Have
1+ years Microsoft Office, High school or equivalent, Valid and active driver's license, 21 years of age or older, Eligible to drive DOT requirements, Obtain and maintain Driver Qualification File
Nice to Have
Associate's or Bachelor's Degree, Prior Amazon experience, Problem solving skills, Analytical skills, Ability to communicate effectively, History of meeting/exceeding goals, Experience leading teams, Provide direction to team members, Organization skills, Time management skills, Experience delivering training, 2+ years professional driving experience, Bachelor's Degree or 2+ years Amazon experience, Knowledge of instructional theories, Organizational skills, Interpersonal skills, Communication skills, Deal with ambiguity, Deal with competing priorities
What You'll Do.
Facilitate daily training classes
Partner with Delivery Service Partners
Coordinate training related activities
Facilitate training related activities
Measure training related activities
Understand processes for drivers
Provide reporting on training completion
Provide reporting on compliance
Provide reporting on safety
Provide reporting on maintenance
Execute to the standard
Ensure content complements procedures
Educate driver safety standards
Educate driver compliance standards
Audit driver safety standards
Audit driver compliance standards
Measure on-road quality
Identify re-training opportunities
Identify process improvement opportunities
Drive in accordance with DOT
Participate in on-road processes
Be a resource for questions
Work as a peer trainer
Motivate Delivery Associates
Coach Delivery Associates
Provide feedback to Delivery Associates
Travel to multiple sites
Track performance for drivers
Provide retraining opportunities
Provide process improvement opportunities
How You'll Work.
Team & Collaboration
Partner with DSPs; Partner with Operations Managers; Partner with Area Managers; Partner with Learning Teams
Communication Scope
Answering questions
Full Job Description
This full-time position requires in-role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon. Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices. As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. Y
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