Amazon.com Services LLC
Fulfillment Associate, Fulfillment Center, fulfillment ops team
DeliveryTrainer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Trainer at Amazon.com Services LLC. Skills: Driver training, Safety education, Process adherence. Facilitate daily training classes. Conduct in-station classes”
What You'll Achieve.
Instill safe practices; Enable success of Delivery Associates; Exceed customer expectations; Ensure Delivery Associates are set up for success
Industry & Context.
Lift up to 49 pounds, Stand and walk during shifts lasting up to 12 hours, Frequently push, pull, squat, bend, and reach, Work outside, Drive different motor vehicles over the road, Up to 50% travel, Travel to multiple sites within 50 miles, Operate and navigate a 26,000 pounds or less vehicle, Gain DOT Regulation Qualification
What They're Looking For.
Must Have
1+ years of Microsoft Office products and applications experience, High school or equivalent, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach, Work 40 hours/week, and overtime as required, Are 21 years of age or older, Hold a valid state-appropriate driver’s license, Obtain and maintain Driver Qualification File (DQF), Eligible to drive in accordance with Department of Transportation (DOT) requirements
Nice to Have
Experience delivering training both to individuals and groups, 2+ years of professional driving experience, Bachelor’s Degree or 2+ years Amazon experience, Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction, Organizational, interpersonal, and communication skills, Proven ability to deal with ambiguity and competing priorities
What You'll Do.
Facilitate daily training classes
Conduct in-station classes
Partner with Delivery Service Partners
Partner with Operations Managers
Partner with Area Managers
Partner with Learning Teams
Coordinate training related activities
Facilitate training related activities
Measure training related activities
Understand processes for all drivers
Understand expectations for all drivers
Understand training requirements for all drivers
Track driver performance
Provide retraining opportunities
Provide process improvement opportunities
Provide DOT regulated training
Report on training completion
Report on safety duties
Report on maintenance duties
Execute to the standard
Ensure content complements safety procedures
Ensure content complements quality procedures
Ensure content complements legal procedures
Educate driver safety standards
Audit driver safety standards
Educate driver compliance standards
Audit driver compliance standards
Track on road ride behinds
Monitor on road ride behinds
Measure on-road quality
Identify re-training opportunities
Identify process improvement opportunities
Operate approved equipment
Drive different motor vehicles
Drive in accordance with DOT requirements
Participate in on-road processes
Answer driver training-related questions
Work different shifts
Travel to support other sites
Work as a peer trainer
Motivate Delivery Associates during Training
Coach Delivery Associates during Training
Provide feedback to Delivery Associates during Training
Travel to multiple sites
How You'll Work.
Team & Collaboration
Delivery Service Partners; Operations Managers; Area Managers; Learning Teams
Full Job Description
Amazon is seeking energetic, self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices. As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response. As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements. Key job responsibilities • Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs • Partner with Delivery Service Partners (DSPs), Operations Managers, Area Manager
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