Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
DeliveryStationManager
“Delivery Station Manager at Servicios Comerciales Amazon Mexico S. de R.L. de C.V.. Skills: Process improvement, Operational metrics, Team management. Manage day to day management of the Last. Oversee the Under the roof (UTR) operation”
What You'll Achieve.
Achieve customer promise expectations; Ensure accuracy; Ensure quality; Maximize productivity execution; Meet all building’s goals
Industry & Context.
Problem resolution; Data analysis
Work overnight, Work weekends, Work holidays
What They're Looking For.
Must Have
2+ years of Amazon (blue badge/FTE) experience, Work a variety of hours, English-language communication skills, 2+ years of people management, 3+ years of general experience
Nice to Have
1+ years of performance metrics experience, 1+ years of process improvement experience, 1+ years of lean techniques experience, MBA, Master's degree
What You'll Do.
Manage day to day management of the Last
Oversee the Under the roof (UTR) operation
Focus on customer experience
Focus on productivity
Manage successful Under the roof (UTR) performance
Drive continuous improvement
Enhance carrier performance
Influence leadership across customer service operations
Influence technology teams
Influence multiple support teams
Influence multiple carrier partners
Influence senior leadership
Set performance goals
Communicate performance goals
Create expectations and objectives
Ensure accuracy and quality
Lead a team of Process Assistants
Lead Delivery Service Providers
Manage daily management of the delivery station
Conduct training sessions
Communicate with DSPs
Ensure productivity execution is maximized
Provide feedback of performance data
Partner with AMZL Delivery Station On the Road
Establish quality control standards
Maintain quality control standards
Identify process improvement initiatives
Lead process improvement initiatives
Tactical leadership of strategic initiatives
Coordinate cross functional tasks
Track cross functional tasks
Communicate across various areas
Ensure alignment of goals
Ensure alignment of tasks
Manage multiple complex projects simultaneously
Manage cross-functional projects
Manage components of large programs
Communicate recommendations
Review operational forecast
Determine productivity requirements for sort operation
Manage a team group to meet building goals
Support all safety programs
Ensure a safe work environment
Support a Under the Roof (UTR) team
Support On the Road (OTR) team
Support Delivery Service Providers
Manage weekly management of the last mile operation
Conduct data analysis
Conduct metrics reviews
Communicate with DSP management representatives
Communicate with DSP drivers
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with business teams; Work with technical teams; Partner with AMZL Delivery Station On the Road (OTR) management team; Communications across various areas
Communication Scope
English-language communication
Process & Methodology
Manage multiple complex projects, Manage cross-functional projects, Manage components of large programs
Applying for this Delivery Station Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Servicios Comerciales Amazon Mexico S. de R.L. de C.V.?
Real rants from real employees. Read before you apply.