Afaq
Fulfillment Operations Management, Customer Service, amazon customer service
DeliveryStationLiasion,DSL
“Delivery Station Liasion, DSL at Afaq. Skills: Customer success, Logistics support, Delivery resolution. Communicate with customers directly. Empathize with customers”
What You'll Achieve.
Ensure customers receive packages on time; Ensure parcels are delivered same day; Ensure parcels are delivered on next attempt; Connect parcels with customers
Industry & Context.
Proactively finding solutions; Deep dive to resolve issues
Work in a fast-paced environment, Work within a restricted time frame, Work a flexible schedule, Work 40+ hours per week, Work in a loud environment
What They're Looking For.
Must Have
Experience prioritizing multiple assignments, Experience in fast-paced environments, Experience with Microsoft Office, Speak, write, and read fluently in English, Speak, write, and read fluently in Arabic, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Experience building strategic relationships, Experience in an operational environment
What You'll Do.
Communicate with customers directly
Empathize with customers
Instill confidence in customers
Deep dive to remove delivery barriers
Provide accurate delivery information
Provide exceptional attention to detail
Find solutions with limited guidance
Establish collaborative working relationships
Communicate effectively with senior leadership
Highlight barriers to leadership
Form solutions with leadership
Work confidently at pace
Action parcels with failed delivery
Reach out to customers
Update customers on delivery issues
Resolve delivery issues
Work with customers to find solutions
Work with DSPs to find solutions
Ensure parcel is delivered
Connect to the customer directly
How You'll Work.
Team & Collaboration
Collaborative working relationships; Multiple workgroups within station; Virtual correspondence; Nationwide team
Communication Scope
Face-to-face communication; Virtual correspondence
Applying for this Delivery Station Liasion, DSL role?
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