Q-Express Documents Transport
Fulfillment Operations Management, Amazon future builders program, amazon customer service
DeliveryStationLiasion
“Delivery Station Liasion at Q-Express Documents Transport. Skills: Customer Success, Logistics Support. Communicate with customers directly on the telephone. Empathize with customers”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Reduce customer effort; Help customers get best results quickly; Help customers get best results efficiently; Ensure parcel is delivered same day; Ensure parcel is delivered on next attempt
Industry & Context.
Proactively finding solutions; Deep dive to resolve issues
Work in a fast-paced environment, Work within a restricted time frame, Work a flexible schedule, Work in an environment where noise level varies, Work in an environment where noise can be loud
What They're Looking For.
Must Have
Experience using Microsoft Office, UAE National with Family Book
Nice to Have
Experience in an operational environment, Logistics experience, Retail experience, Hospitality experience, Customer service experience
What You'll Do.
Communicate with customers directly on the telephone
Empathize with customers
Instill confidence in customers
Deep dive with customers to remove delivery barriers
Provide accurate delivery information
Provide exceptional attention to detail
Find solutions to problems with limited guidance
Establish collaborative working relationships with workgroups
Communicate effectively with senior leadership
Highlight barriers to leadership
Form solutions with leadership
Work confidently with online platforms
Work confidently with tech systems
Action parcels which have failed delivery
Update customers on delivery issues
Resolve delivery issues
Work with customers to find solutions
Work with DSPs to find solutions
Ensure parcel is delivered same day
Ensure parcel is delivered on next attempt
Connect to the customer directly
How You'll Work.
Team & Collaboration
Collaborative working relationships; Face-to-face communication; Virtual correspondence
Communication Scope
Telephone communication; Face-to-face communication; Virtual correspondence
Applying for this Delivery Station Liasion role?
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