Amazon UK Services Ltd.
Logistics
DeliveryStationLiaisonAgent
“Delivery Station Liaison Agent at Amazon UK Services Ltd.. Skills: Customer service, Logistics expertise. Place outbound calls to customers. Investigate and resolve delivery issues”
What You'll Achieve.
Ensure successful deliveries; Handle customer queries effectively; Keep operations running smoothly; Get parcels to customers
Industry & Context.
Resolve delivery issues; Solve customer queries; Solve internal process issues
What They're Looking For.
Must Have
Relevant customer query experience, Relevant administrative support experience, Relevant problem-solving experience, Advanced English proficiency
Nice to Have
Experience communicating with senior colleagues, Professional experience in fast-paced environment
What You'll Do.
Place outbound calls to customers
Investigate and resolve delivery issues
Collaborate with logistics partners
Keep records of progress
Follow Standard Operating Procedures
Keep customer data secure
Assist with internal communications
Contribute to continuous improvement
Contribute to internal engagement
How You'll Work.
Team & Collaboration
Amazon logistics; Delivery partners; Warehouse associates; Delivery station colleagues
Communication Scope
Giving presentations
Applying for this Delivery Station Liaison Agent role?
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