Amazon UK Services Ltd.
Logistics
DeliveryStationLiaisonAgent
“Delivery Station Liaison Agent at Amazon UK Services Ltd.. Skills: Customer service, Logistics expertise, Problem solving. Place outbound calls to customers. Investigate and resolve delivery issues”
What You'll Achieve.
Ensure successful deliveries; Handle customer queries effectively; Keep operations running smoothly; Get parcels to customers
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Dealing with customer queries via phone and email, Administrative support role, Solving problems, Advanced proficiency in English language
Nice to Have
Communicating with senior colleagues, Professional experience in fast-paced environment
What You'll Do.
Place outbound calls to customers
Investigate and resolve delivery issues
Collaborate with logistics partners
Keep records of progress
Follow Standard Operating Procedures
Keep customer data secure
Assist with internal communications
Contribute to continuous improvement
Contribute to internal engagement programmes
Inform delivery partners of reschedules
Resolve delivery issues
How You'll Work.
Team & Collaboration
Amazon logistics; Delivery partners; Warehouse associates; Delivery station colleagues
Communication Scope
Internal communications; Presentations
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