Amazon UK Services Ltd.
Customer Service, amazon customer service
DeliveryStationLiaisonAgent
“Delivery Station Liaison Agent at Amazon UK Services Ltd.. Place outbound calls to customers. Investigate and resolve delivery issues”
What You'll Achieve.
Ensure missed deliveries are successfully delivered; Handle customer queries effectively; Keep operations running smoothly; Ensure customers get a great experience; Get parcels to customers in case of errors or failed deliveries; Facilitate same-day redelivery; Investigate cases when drivers can't find an address
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Relevant experience dealing with customer queries via phone and email, Relevant experience in administrative support role involving collaboration with internal or external teams, Relevant experience solving problems related to customer queries or internal process issues, Advanced proficiency in English language
Nice to Have
Experience communicating with senior colleagues, Professional experience in a fast-paced environment
What You'll Do.
Place outbound calls to customers
Investigate and resolve delivery issues
Collaborate with Amazon logistics and delivery partners
weekly and monthly records of progress
Follow Standard Operating Procedures
Keep customer data secure
Assist with internal communications
Contribute to continuous improvement programmes
Contribute to internal engagement programmes
Inform delivery partners about rescheduled deliveries
Resolve delivery issues
How You'll Work.
Team & Collaboration
Internal teams; External teams; Amazon logistics; Delivery partners; Warehouse associates; Delivery station colleagues
Communication Scope
Presentations
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