Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Delivery support. Communicate with customers directly. Communicate via phone”
What You'll Achieve.
Ensure packages arrive on time; Ensure packages arrive as promised; Provide great customer experience
Industry & Context.
Issue resolution; Problem solving
Carry up to 49 pounds, Push, pull, squat, bend, reach, Stand and walk, Work in loud environment, Work in variable temperature
What They're Looking For.
Must Have
High school diploma, Experience in Customer Service, Experience working with computers, Experience prioritizing and managing time, Familiarity with web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree, Experience understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication, Proficiency in written communication, Experience working on merchandising ambassador team
What You'll Do.
Communicate with customers directly
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set expectations with customers
Understand customer issues
Respond to customer issues
Compose grammatically correct responses
Compose concise responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners
Resolve delivery issues
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Connect with customers
Communication Scope
Written responses; Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
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