Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer support, Issue resolution. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Provide great customer experience every time; Reduce customer effort quickly; Reduce customer effort efficiently
Industry & Context.
Logical approach; Good judgment
Carry lift push pull up to 49 pounds, Frequently push squat bend reach, Stand and walk during shifts, Shifts lasting up to 12 hours, Work in loud environment, Work in varying temperature environment
What They're Looking For.
Must Have
High school or equivalent, Experience in Customer Service, Experience working with computers and Microsoft Office, Experience prioritizing and managing time effectively, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience in understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations with customers
Understand issues customers present
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make quick decisions on behalf of customer
Make effective decisions on behalf of customer
Inform delivery partners about rescheduling
Resolve delivery issues immediately
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Connect with customers
Communication Scope
Written responses
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