Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer support, Issue resolution. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Ensure customers get a great experience
Industry & Context.
Logical problem solving; Decision making
Carry up to 49 pounds, Frequently push, pull, squat, bend and reach, Stand and walk up to 12 hours, Work in noisy environment, Work in variable temperature environment
What They're Looking For.
Must Have
High school or equivalent, Experience using Windows Operating Systems, Experience using Microsoft Outlook, Experience in Customer Service, Experience prioritizing and managing time effectively, Experience working with computer and web based tools
Nice to Have
Bachelor's degree in a relevant field, Equivalent work experience, Experience in understanding performance metrics, Developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on a merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Set appropriate expectations with customers
Understand customer issues
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
push and pull up to 49
Inform delivery partners about rescheduling
Resolve delivery issues
Provide in station real-time support
Provide hands-on support
Connect customers with experts
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Work with customers
Communication Scope
Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.