Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Logistics, Problem resolution. Communicate with customers directly. Communicate via phone”
What You'll Achieve.
Ensure packages arrive on time; Ensure packages arrive as promised; Provide great customer experience
Industry & Context.
Logical approach; Good judgment; Quick decisions; Effective decisions
Carry up to 49 pounds, Push, pull, squat, bend, reach, Stand and walk, Shifts up to 12 hours, Work in loud environment, Work in varying temperatures
What They're Looking For.
Must Have
High school diploma, Experience in Customer Service, Experience prioritizing and managing time, Experience using Windows Operating Systems, Experience using Microsoft Outlook, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree, Experience understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on merchandising brand ambassador team
What You'll Do.
Communicate with customers directly
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations
Understand customer issues
Respond appropriately to issues
Compose grammatically correct responses
Compose concise responses
Compose accurate responses
Approach problems logically
Make effective decisions
Inform delivery partners
Resolve delivery issues
How You'll Work.
Team & Collaboration
Warehouse associates; Delivery partners; Customer service team
Communication Scope
Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
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