Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Issue resolution, Customer experience. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Provide customers with accurate information; Provide customers with up-to-date information; Make customers smile; Ensure customers get a great experience
Industry & Context.
Resolving issues; Approaching problems logically; Making effective decisions
Carry up to 49 pounds, Lift up to 49 pounds, Push up to 49 pounds, Pull up to 49 pounds, Frequently push, Frequently pull, Frequently squat, Frequently bend, Frequently reach, Stand during shifts, Walk during shifts, Shifts lasting up to 12 hours, Work in loud environment, Work in varying temperature
What They're Looking For.
Must Have
High School diploma or equivalent, Experience in Customer Service, Experience using Windows Operating Systems, Experience using Microsoft Outlook, Experience prioritizing and managing time, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience in an industry role, Experience understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on a merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Set appropriate expectations with customers
Understand issues customers present
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners
Resolve delivery issues
Inform warehouse associates
Inform delivery partners
How You'll Work.
Team & Collaboration
Work with smart people; Work with warehouse associates; Work with delivery partners
Communication Scope
Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
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