Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Logistics, Problem solving. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Provide great customer experience
Industry & Context.
Issue resolution; Problem solving; Root cause analysis
Carry up to 49 pounds, Lift up to 49 pounds, Push up to 49 pounds, Pull up to 49 pounds, Frequently push, Frequently pull, Frequently squat, Frequently bend, Frequently reach, Stand during shifts, Walk during shifts, Shifts up to 12 hours, Work in loud environment, Work in variable temperature environment
What They're Looking For.
Must Have
Experience in Customer Service, High School or equivalent diploma, Experience using Windows Operating Systems, Experience using Microsoft Outlook, Experience prioritizing and managing time, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience in understanding performance metrics, Developing performance metrics, Experience measuring progress against KPIs, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Set appropriate expectations
Understand issues customers present
Respond appropriately to issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners
Resolve delivery issues
How You'll Work.
Team & Collaboration
Warehouse associates; Delivery partners; Customer service team
Communication Scope
Written responses; Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
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