Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Logistics support. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Improve customer experience; Ensure packages arrive on time; Ensure packages arrive as promised; Provide customers with accurate information; Provide customers with up-to-date information; Put smiles on customer faces; Ensure customers get a great experience
Industry & Context.
Approach problems logically; Good judgment; Make quick decisions; Make effective decisions
Carry up to 49 pounds, Push, pull, squat, bend, reach, Stand and walk up to 12 hours, Work in noisy environment, Work in variable temperature environment
What They're Looking For.
Must Have
High School diploma or equivalent, Experience in customer service, Ability to effectively prioritize work time, Experience with Windows Operating Systems, Experience with Microsoft Outlook, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree, Experience in understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on a merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Set appropriate expectations with customers
Understand issues customers present
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners
Resolve delivery issues
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Connect with customers
Communication Scope
Written responses; Verbal communication
Applying for this Delivery Station Customer Service Associate role?
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