Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Issue resolution. Communicate with customers directly in-person. Communicate with customers via phone”
What You'll Achieve.
Improve customer experience; Ensure customers receive packages on time; Ensure customers receive packages as promised; Connect customers with experts; Put smiles on customers' faces; Reduce customer effort; Help customers get best results quickly; Help customers get best results efficiently
Industry & Context.
Issue resolution; Problem solving
Carry up to 49 pounds, Push, pull, squat, bend, reach, Stand and walk up to 12 hours, Work in loud environment, Work in varying temperatures
What They're Looking For.
Must Have
High school or equivalent, Experience in customer service, Experience prioritizing and managing time, Experience using Windows Operating Systems, Experience using Microsoft Outlook, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience in understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate with customers via phone
Communicate with customers via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations with customers
Understand customer issues
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners about rescheduling
Resolve delivery issues immediately
Ensure great customer experience
How You'll Work.
Team & Collaboration
Warehouse associates; Delivery partners; Customers
Communication Scope
Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
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