Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Logistics support. Communicate with customers directly. Communicate via phone”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Provide customers with accurate information; Provide customers with up-to-date information; Ensure customers get great experience
Industry & Context.
Logical approach; Good judgment; Effective decision making
Carry 49 pounds, Stand up to 12 hours, Walk up to 12 hours
What They're Looking For.
Must Have
High School diploma, Previous customer service experience, Ability to prioritize work time, Experience with Windows OS, Experience with Microsoft Outlook, Familiarity with web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor Degree or equivalent, Proficiency in verbal communication, Proficiency in written communication, Experience understanding performance metrics, Experience developing performance metrics
What You'll Do.
Communicate with customers directly
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set expectations with customers
Understand customer issues
Respond to customer issues
Compose grammatically correct responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Ensure appropriate customer outcome
Make effective decisions
Work flexible schedule
Carry up to 49 pounds
Work in noisy environment
Work in variable temperature environment
Inform delivery partners
Resolve delivery issues
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Work with customers
Communication Scope
Written communication; Verbal communication
Applying for this Delivery Station Customer Service Associate role?
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