Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Logistics support. Communicate with customers directly in-person. Communicate via phone and email”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Provide customers with accurate information; Provide customers with up-to-date information; Ensure customers get a great experience
Industry & Context.
Logical problem approach; Good judgment
Carry up to 49 pounds, Frequently push, pull, squat, bend, reach, Stand and walk up to 12 hours, Work in noisy environment, Work in variable temperature environment
What They're Looking For.
Must Have
6+ months SDS Resolution Specialist experience
Nice to Have
Bachelor's degree or equivalent, 1+ years of work experience, Experience reviewing and analyzing performance metrics, Proficiency in verbal and written communication skills, Experience working on a merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone and email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations with customers
Understand customer issues
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners about rescheduling
Resolve delivery issues immediately
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Connect with customers
Communication Scope
Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.