Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer support, Customer relationships. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure packages arrive on time; Ensure packages arrive as promised; Provide customers with accurate information; Provide customers with up-to-date information; Put smiles on customer faces; Ensure customers get great experience
Industry & Context.
Issue resolution; Problem approach
Carry up to 49 pounds, Push, pull, squat, bend, reach, Stand and walk up to 12 hours, Work in loud environment, Work in variable temperature environment
What They're Looking For.
Must Have
High school or equivalent, Experience in customer service, Experience using Windows Operating Systems, Experience using Microsoft Outlook, Experience prioritizing and managing time effectively, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations with customers
Understand customer issues
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners
Resolve delivery issues
Improve customer experience
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Connect with customers
Communication Scope
Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
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