Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer Service, Logistics. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Provide customers with accurate information; Provide customers with up-to-date information; Put smiles on customer faces; Ensure customers get a great experience
Industry & Context.
Approach problems logically; Good judgment
Carry up to 49 pounds, Push, pull, squat, bend, reach, Stand and walk up to 12 hours, Work in loud environment, Work in varying temperatures
What They're Looking For.
Must Have
High school or equivalent, Experience in Customer Service, Experience working with computers and Microsoft Office, Experience prioritizing and managing time effectively, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience in understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on a merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations with customers
Understand customer issues
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Inform delivery partners
Resolve delivery issues
Improve customer experience
How You'll Work.
Team & Collaboration
Work with warehouse associates; Work with delivery partners; Work with customers
Communication Scope
Written responses; Verbal communication; Written communication
Full Job Description
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces. Key job responsibilities As a Delivery Station Customer Service Associate, you will be responsible for: - Communicating with customers directly in-person, in addition to communicating via phone and email - Empathizing with and prioritizing customer needs - Upholding company values and respecting every customer - Resolving issues and setting appropriate expectations with customers - Clearly understanding and responding appropriately to the issues that customers present - Consistently composing grammatically correct, concise, and accurate written responses to customer issues - Approaching problems logically and with good judgment to ensure the appropriate customer outcome - Making quick and effective decisions on behalf of the customer - Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation: - Carry, lift, push and pull up to 49 pounds - Frequently push, pull, squat, bend and reach - Stand and walk during shifts lasting up to 12 ho
Applying for this Delivery Station Customer Service Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.