Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer service, Logistics support. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure customers receive packages on time; Ensure customers receive packages as promised; Put smiles on customer faces; Ensure customers get great experience
Industry & Context.
Logical approach; Good judgment
Carry up to 49 pounds, Lift up to 49 pounds, Push up to 49 pounds, Pull up to 49 pounds, Push frequently, Pull frequently, Squat frequently, Bend frequently, Reach frequently, Stand up to 12 hours, Walk up to 12 hours, Work in loud environment, Work in variable temperature environment
What They're Looking For.
Must Have
High School diploma or equivalent, Experience in Customer Service, Experience prioritizing and managing time effectively, Experience using Windows Operating Systems, Experience using Microsoft Outlook, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience in understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills, Experience working on a merchandising brand ambassador team
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations with customers
Understand customer issues
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Carry up to 49 pounds
Inform delivery partners of rescheduling
Resolve delivery issues immediately
How You'll Work.
Team & Collaboration
Warehouse associates; Delivery partners; Customers
Communication Scope
Written responses; Verbal communication
Applying for this Delivery Station Customer Service Associate role?
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