Amazon.com Services LLC
Customer Service, amazon customer service
DeliveryStationCustomerServiceAssociate
“Delivery Station Customer Service Associate at Amazon.com Services LLC. Skills: Customer support, Customer relationships, Logistics. Communicate with customers directly in-person. Communicate via phone”
What You'll Achieve.
Ensure packages arrive on time; Ensure packages arrive as promised; Ensure customers receive great experience
Industry & Context.
Issue resolution; Problem solving
Carry up to 49 pounds, Lift up to 49 pounds, Push up to 49 pounds, Pull up to 49 pounds, Frequently push, Frequently pull, Frequently squat, Frequently bend, Frequently reach, Stand during shifts, Walk during shifts, Work in loud environment, Work in variable temperature environment
What They're Looking For.
Must Have
High school diploma or equivalent, Experience prioritizing and handling multiple assignments, Experience completing complex tasks quickly with little to no guidance, Experience in customer service, Experience with Windows Operating Systems, Experience with Microsoft Outlook, Familiarity with multiple web browsers, Familiarity with data base searching, Familiarity with instant messenger tools
Nice to Have
Bachelor's degree or equivalent, Experience in an industry role, Experience understanding performance metrics, Experience developing performance metrics, Proficiency in verbal communication skills, Proficiency in written communication skills
What You'll Do.
Communicate with customers directly in-person
Communicate via phone
Communicate via email
Empathize with customer needs
Prioritize customer needs
Uphold company values
Respect every customer
Resolve customer issues
Set appropriate expectations with customers
Understand customer issues
Respond appropriately to customer issues
Compose grammatically correct written responses
Compose concise written responses
Compose accurate written responses
Approach problems logically
Make effective decisions
Work a flexible schedule
Carry up to 49 pounds
Inform delivery partners
Resolve delivery issues
Provide in station real-time support
Provide hands-on support
Connect customers with experts
Provide information about packages
How You'll Work.
Team & Collaboration
Warehouse associates; Delivery partners; Customer service team
Communication Scope
Written responses; Verbal communication; Written communication
Applying for this Delivery Station Customer Service Associate role?
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