Ajax Distributing Company

Logistics

DeliveryServiceManager

$85–125k ~AI est. Memphis, Tennessee, United States FULL TIME
The Brief

“Delivery Service Manager at Ajax Distributing Company. Skills: Process management, Staff development, Customer experience, Safety programs. Develop and manage processes. Recruit driver and support staff”

What You'll Achieve.

Ensure adequate workflow; Ensure synergies; Meet minimum service standards

Industry & Context.

Logistics
Problems you'll solve

Resolve customer concerns; Resolve escalations

What They're Looking For.

Must Have

5 years management experience, Food or beverage distribution/logistics environment, Working knowledge of DOT Compliance, Basic understanding of OSHA safety, Valid Class A Commercial Driver’s License

What You'll Do.

Develop and manage processes

Recruit driver and support staff

Train driver and support staff

Coach driver and support staff

Retain driver and support staff

Ensure adequate workflow

Develop exceptional customer experience

Refine exceptional customer experience

Mediate customer concerns

Resolve customer escalations

Develop safety programs

Implement safety programs

Conduct routine audits

Ensure minimum service standards

Evaluate work performance

Document work performance

Conduct personnel evaluations

Meet with delivery personnel

Communicate new processes

Review job descriptions

Amend job descriptions

Enforce disciplinary measures

Provide assistance to HR

Maintain discipline files

How You'll Work.

Team & Collaboration

Work with Warehouse Operations manager

Free ATS check

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