Amazon UK Services Ltd.
Logistics
DeliveryPartnerManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Delivery Partner Manager at Amazon UK Services Ltd.. Skills: Delivery partner management, Last mile logistics, Operational metrics. Assist DSP business owners. Guide DSP business owners”
What You'll Achieve.
Deliver quality; Improve financial practices; Improve operational practices; Improve safety practices; Improve DSP owner experience; Improve DSP sentiment; Improve driver standards; Protect brand image; Achieve pipeline goals; Meet peak volume demands
Industry & Context.
Identify obstacles; Recommend solutions; Root cause analysis
Requires travel, Work flexibly, Travel between multiple sites, Field based role, Significant level of travel, Flexibility to work variety of hours, Overnight work, Weekend work, Holiday work
What They're Looking For.
Must Have
Experience building strategic relationships, Experience in program management, Experience working with third party vendors, Experience managing contingent workforce, Experience in English-language communication
Nice to Have
Experience using analytical tools, Knowledge of general AI tools, Experience with process improvement techniques, Experience dealing well with ambiguity, Master's degree in business
What You'll Do.
Assist DSP business owners
Guide DSP business owners
Build successful delivery businesses
Grow delivery businesses
Kick start net new business
Ensure expected excellence
Guide businesses to improve
Execute planning transitions
Manage DSP relationship lifecycle
Focus on DSP sentiment
Focus on DSP compliance
Focus on DSP performance
Focus on DSP capacity
Influence business planning
Ensure effective business decisions
Work with portfolio of owners
Track key performance metrics
Collaborate with internal stakeholders
Improve financial practices
Improve operational practices
Improve safety practices
Facilitate MEP policies
Build feedback channels
Ensure business safety compliance
Guide owners to scale business
Manage operational issues
Ensure resources for ramp-up
Prepare for peak period
Support owners onboarding
Identify customer metric improvement
Champion consistent application of processes
Challenge UTR processes
Coach owners to run compliant companies
Coach owners to run safe companies
Coach owners to run high performing companies
Identify workflow inefficiencies
Formulate operational improvements
Implement operational improvements
Improve DSP owner experience
Develop relationship between Amazon and DSPs
Improve DSP sentiment
Align communication to DSP owners
Represent DSPs within AMZL
Improve driver standards
Deliver effective ramp plans
Achieve pipeline goals
How You'll Work.
Team & Collaboration
Collaborating across teams; Collaborate with PAR; Collaborate with VAS; Collaborate with Legal; Collaborate with fleet; Collaborate with network health; Collaborate with OTR teams; Collaborate with WW/EU Product; Collaborate with strategy
Communication Scope
English-language communication
Process & Methodology
Program management
Full Job Description
The Delivery Partner Manager is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of Delivery Partner Managers assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The Delivery Partner Manager will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The Delivery Partner Manager will work alongside Regional on The Road (OTR) managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability. The Delivery Partner Managers find and execute value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance and reliable capacity. As trusted advisors, Delivery Partner Managers work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality. The Delivery Partner Managers will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs
Applying for this Delivery Partner Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon UK Services Ltd.?
Real rants from real employees. Read before you apply.