Beyond
DeliveryOperationsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Operations Analyst at Beyond. Skills: Delivery operations, Workforce coordination, Resource planning, Operational reporting. Monitor hiring requisitions. Progress AMER resource requests”
What You'll Achieve.
Improve operational visibility; Reduce delivery risk; Enable effective workforce planning
Industry & Context.
Identify operational risks; Identify process inefficiencies; Identify blockers
US timezone hours, Work from Philippines
What They're Looking For.
Must Have
Resource coordination experience, Workforce planning experience, Recruitment operations experience, Delivery operations experience, Project support experience, Manage operational processes independently, Organisational skills, Prioritisation skills, Follow-through skills, Attention to detail, Proficiency with spreadsheets, Proficiency with reporting tools, Proficiency with operational systems, Clear written communication skills, Proactively identify operational risks, Manage multiple concurrent workstreams, High level of accountability, High level of ownership, Operational reliability
Nice to Have
Familiarity with PSA platforms, Familiarity with resource management platforms, Experience in global operations, Experience in multi-region delivery, Understanding of contractor lifecycle management, Familiarity with Salesforce, Experience producing operational dashboards, Experience producing reporting packs, Experience producing workforce planning summaries, Exposure to technology consulting, Exposure to cloud services, Exposure to managed services, Exposure to digital transformation
What You'll Do.
Monitor hiring requisitions
Progress AMER resource requests
Identify internal fulfillment opportunities
Coordinate operational workflow activities
Maintain operational records
Maintain operational logs
Maintain reporting on workforce demand
Maintain reporting on turnaround times
Maintain reporting on delivery operations activity
Maintain contractor end dates register
Identify extension requirements
Identify operational dependencies
Identify upcoming risks
Prepare contractor extension documentation
Track FTC-to-FTE conversion activity
Follow up on outstanding actions
Follow up on approvals
Follow up on operational dependencies
Maintain freelancer spend tracking
Support pipeline-to-resource matching
Analyze workforce demand signals
Analyze available delivery capacity
Prepare demand-versus-capacity summaries
Highlight capacity risks
Highlight skills gaps
Highlight workforce planning considerations
Monitor Salesforce opportunity stages
Support workforce planning trigger activities
Maintain utilisation data
Maintain operational workforce data
Support month-end compliance activities
Escalate timesheet issues
Produce operational reporting
Produce workforce summaries
Produce ad hoc data analysis
Identify operational risks
Identify process inefficiencies
Escalate operational concerns
Contribute to continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional working; Delivery teams; Recruitment teams; Finance teams; People teams; Operations teams
Communication Scope
Written communication; Operational updates; Reporting; Escalation summaries
Full Job Description
The Delivery Operations Analyst is an operational specialist role responsible for supporting effective delivery workforce coordination, contractor lifecycle management, resource planning support, and operational reporting across the Americas region. Working US timezone hours from the Philippines, this role acts as a key operational point of continuity for AMER Delivery Operations, ensuring resource requests, contractor extensions, reporting activities, and workforce planning signals are processed accurately and proactively in real time. The role supports Delivery Scheduling Leads by coordinating operational processes, maintaining accurate workforce and utilisation data, proactively identifying operational risks, and ensuring delivery operations activities progress within agreed governance frameworks and service levels. At Beyond, we believe in work that leaves a mark. This role is for organised and proactive individuals who thrive in fast-paced operational environments, take ownership for outcomes, and support effective business operations through accuracy, collaboration, and accountability. Here, you will be responsible for supporting operational delivery processes, workforce coordination, contractor management tracking, and reporting activities while making a significant impact by improving operational visibility, reducing delivery risk, and enabling effective workforce planning across the business. Role Responsibilities ● Monitor incoming hiring requisitions during US timezone hours, ensuring AMER resource requests are reviewed and progressed within agreed service levels. ● Conduct first-pass bench and resource checks against workforce management systems to identify opportunities to fulfil demand through internal bench capacity or offshore delivery centres before external recruitment is initiated. ● Coordinate operational workflow activities for approved hiring requests, ensuring alignment with agreed approval and governance processes. ● Maintain accurate operati
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