DWS Group
financial services
DeliveryManagerDWSProductionServices,AVP
“Delivery Manager DWS Production Services, AVP at DWS Group. Skills: end-to-end service delivery, stability, performance, ITIL processes, continuous improvement, operational excellence, Incident Management, Problem Management, Change Management, Knowledge Management. end-to-end service delivery, stability, and performance of relevant applications supporting the Liquid investment products. Accountability Owner for service stability and delivery”
What You'll Achieve.
end-to-end service delivery; stability; performance; ITIL best practices; regulatory requirements; defined SLA / SLO targets; operational excellence; adherence to defined SLA, SLO, and KPI targets; rapid service restoration with minimal business impact; quality of post-incident reviews; closure of problems through permanent fixes and preventive measures; safe, controlled deployments with minimal disruption; enhance reliability and scalability
Industry & Context.
analytical and problem-solving capabilities; Root Cause Analysis (RCA)
What They're Looking For.
Must Have
production support for critical financial applications, escalation and stakeholder management skill, SLA / SLO management, KPI reporting and performance tracking, Risk and compliance management in financial services, Solid understanding of distributed systems and application architectures, batch processing and scheduling environments, Monitoring and observability tooling, leadership in a matrix organization, Excellent communication skills (technical & executive level), Ability to manage high-pressure situations (e. g. , major incidents), analytical and problem-solving capabilities
Nice to Have
Asset Management systems in the Liquid product domain
What You'll Do.
end-to-end service delivery
and performance of relevant applications supporting the Liquid investment products
Accountability Owner for service stability and delivery
Governance Lead for ITIL processes
Orchestrator across Command Center
Key interface to business stakeholders in the Liquid domain
Own the end-to-end delivery of IT Application Support services for Liquid applications
Ensure adherence to defined SLA
Provide regular service reporting and performance insights to senior management
Drive continuous service improvement initiatives
Lead Major Incident (P1/P2) coordination in collaboration with the DWS Command Center
Ensure rapid service restoration with minimal business impact
Facilitate structured escalation and communication across stakeholders
Drive Root Cause Analysis (RCA) and ensure quality of post-incident reviews
Identify trends and recurring issues across the application landscape
Ensure closure of problems through permanent fixes and preventive measures
Assess and mitigate business and technical risks of changes
Participate in Change Advisory Board (CAB) activities
controlled deployments with minimal disruption
Drive adoption of SRE principles to enhance reliability and scalability
Define and monitor availability and reliability metrics
performance indicators
Support automation initiatives to reduce manual work (toil)
Improve observability (monitoring
How You'll Work.
Team & Collaboration
cross-functional coordination; Orchestrator across Command Center, Support, and SRE teams; Key interface to business stakeholders; collaboration with the DWS Command Center; structured escalation and communication across stakeholders; leadership in a matrix organization
Communication Scope
Excellent communication skills (technical & executive level)
Process & Methodology
process management, resource planning
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