Monstro
fintech
DeliveryManager-ClientImplementation
Neural analysis suggests this role is
optimal for Senior candidates.
“Delivery Manager - Client Implementation at Monstro. Skills: client implementation projects, delivery practice, project management, relationship building, enterprise environments, delivery framework, delivery processes, playbooks, governance models, implementation methodologies, operating model, client feedback, operational learnings. Lead the full lifecycle of client implementation projects—scoping, planning, execution, go-live, and handover to support.. Manage project scope, timeline, resource”
What You'll Achieve.
ensure every implementation lands successfully within complex enterprise environments; help build the delivery framework from the ground up; establishing the playbook, defining scalable processes, and building the team over time; Deliver the first implementation personally as a hands-on individual contributor before scaling the team.; Build the Delivery Practice; Define the operating model for the delivery function as Monstro scales from initial enterprise clients to a broader customer base.; Hire, mentor, and lead future delivery managers and analysts as the team expands.; Continuously improve implementation approaches based on client feedback and operational learnings.
Industry & Context.
drive progress within large, complex organisations; navigate complex enterprise environments with multiple stakeholders, competing priorities, and internal politics.
Ability and willingness to travel extensively (approximately 40–50%+), including frequent client-site visits and international assignments as required (e.g. Middle East, Europe)., Valid passport and ability to undertake international business travel as required, including maintaining any necessary travel documentation and work authorization.
What They're Looking For.
Must Have
Proven track record delivering software or SaaS implementations into large enterprise clients—banks, financial institutions, telecoms, or government., Ability and willingness to travel extensively (approximately 40–50%+), including frequent client-site visits and international assignments as required (e.g. Middle East, Europe)., Experience at a startup or growth-stage company that sold software or SaaS services to large enterprises—not solely large consulting or systems integrator backgrounds., project management skills with the ability to manage multiple workstreams, dependencies, and stakeholders simultaneously., Exceptional relationship-building skills—you know how to map an organisation, find your champions, and neutralise blockers., Comfortable operating as an individual contributor on the first engagements while thinking strategically about building a scalable practice., Experience with enterprise clients who have strict SLAs around support, uptime, and delivery—you understand what it means to not miss a commitment., written and verbal communication skills, including executive-level stakeholder management., Valid passport and ability to undertake international business travel as required, including maintaining any necessary travel documentation and work authorization.
Nice to Have
International experience—managing global clients, distributed teams, or cross-border implementations., Background in building a delivery or professional services practice from the ground up., Experience being a player-coach: excited to do the work yourself today and build the team that does it tomorrow, while still remaining hands-on.
What You'll Do.
Lead the full lifecycle of client implementation projects—scoping
and handover to support.
and dependencies across multiple workstreams.
Serve as the primary point of contact for client stakeholders during implementation.
Ensure smooth coordination between Monstro’s product
and support teams and the client’s IT
Deliver the first implementation personally as a hands-on individual contributor before scaling the team.
Develop deep relationships across client organisations—identify decision-makers
and potential blockers.
Navigate complex enterprise environments with multiple stakeholders
and internal politics.
Manage client expectations and communications throughout the engagement
including executive-level reporting.
Secure necessary sign-offs from IT
and business teams to keep projects moving.
Design and implement scalable delivery processes
and implementation methodologies.
Define the operating model for the delivery function as Monstro scales from initial enterprise clients to a broader customer base.
and lead future delivery managers and analysts as the team expands.
Continuously improve implementation approaches based on client feedback and operational learnings.
Work closely with the VP of Client Support to ensure a clean handover from implementation to ongoing operations.
Partner with product and engineering to feed client requirements and implementation learnings back into the product roadmap.
Coordinate with the go-to-market team on client onboarding and training activities.
Contribute to pre-sales efforts where implementation expertise is needed to close deals.
How You'll Work.
Team & Collaboration
Ensure smooth coordination between Monstro’s product, engineering, design, and support teams and the client’s IT, operations, compliance, and business teams.; Work closely with the VP of Client Support to ensure a clean handover from implementation to ongoing operations.; Partner with product and engineering to feed client requirements and implementation learnings back into the product roadmap.; Coordinate with the go-to-market team on client onboarding and training activities.
Communication Scope
written and verbal communication skills; executive-level stakeholder management
Process & Methodology
Lead the full lifecycle of client implementation projects—scoping, planning, execution, go-live, and handover to support., Manage project scope, timeline, resources, risks, and dependencies across multiple workstreams., project management skills with the ability to manage multiple workstreams, dependencies, and stakeholders simultaneously.
Full Job Description
About Monstro Monstro is an AI-native fintech platform reimagining how people and institutions manage money. We’re building a modern foundation for financial decision-making—combining intelligence, automation, and elegant design to help users make smarter choices with confidence. Our team includes experienced builders from leading fintech, wealth management, and technology companies, united by a shared goal: to create a category-defining product that transforms how financial insight is delivered and acted on. About the Role We’re looking for a Delivery Manager to lead client implementation projects from kickoff through go-live and beyond. This is a critical founding role - you will lead our first client engagements hands-on while simultaneously building the delivery practice that will scale as we onboard additional enterprise clients. Over time, this role will evolve into the head of the delivery function, leading a growing team of delivery professionals. This person combines the mindset of a senior project manager with the instincts of a relationship builder. You’ll sit at the intersection of our product, engineering, and client organisations, ensuring every implementation lands successfully within complex enterprise environments—primarily banks and large financial institutions. Every client environment is different. Each implementation brings its own stakeholders, IT landscape, and organisational dynamics. You need to thrive in ambiguity and know how to drive progress within large, complex organisations. You’ll help build the delivery framework from the ground up as Monstro prepares to onboard its first institutional clients. This is an opportunity to shape how we deliver implementations for leading financial institutions—establishing the playbook, defining scalable processes, and building the team over time. This is a highly client-facing role that requires significant domestic and international travel to support enterprise implementations and stakeholder engagem
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