EVERSANA
Healthcare
DeliveryLead
Neural analysis suggests this role is
optimal for mid candidates.
“Delivery Lead at EVERSANA. Skills: Leadership, Operational delivery, Process management, Cross-functional collaboration, Problem resolution, Delivery process management, Scoping and analysis, Content development and delivery leadership. Ensure efficient, scalable, and innovative operational delivery.. Secure full integration across teams.”
What You'll Achieve.
Ensure efficient, scalable, and innovative operational delivery.; Securing full integration across teams.; Effectively planning and monitoring the entire delivery process.; Ensure the effectiveness of delivery processes for the Healthware Affiliate.; Ensure the quality and timely delivery of projects across disciplines.; Ensure unified delivery, ensuring optimal alignment and implementation of global platforms, systems and processes.; Improving patient lives around the world is a priority.; Deliver excellent business results through the efforts of their teams.; Secure planned revenues.; Ensuring cost efficiency.
Industry & Context.
Resolving challenges promptly; Problem-solving with an ability to work in a team environment
Travel(not frequent: domestic and international), Hours (minimum 40 hours per week)
What They're Looking For.
Must Have
Exceptional ability to lead cross-functional teams, navigate escalations, and influence global stakeholders., Proven track record of addressing complex process gaps and delivering scalable solutions., Exceptional organizational, analytical, and interpersonal skills., multitasking and problem-solving with an ability to work in a team environment, Superior attention to detail, Flexible, able to work in an ever-changing environment and possess a positive, can-do attitude, Works harmoniously with the team, Fluent in English
Nice to Have
Bachelor’s and/or master’s degree ideally in Business Administration or related field, 10+ years of experience in global delivery, process improvement, or a related leadership role., Proven expertise in working with large, cross-functional teams across different regions., Proficiency in project management tools and techniques., Deep knowledge of intercompany billing and global resource management.
What You'll Do.
and innovative operational delivery.
Secure full integration across teams.
Foster cross-functional collaboration.
Resolve challenges promptly.
Effectively plan and monitor the entire delivery process.
Lead process-driven collaboration across Account Services
Ensure agency workflow and processes are effectively implemented.
Identify gaps in delivery processes and spearhead solutions.
Ensure the resource allocation process adheres to standard project management practices.
Bridge operational connections between HWG and ITG teams.
Serve as the primary escalation contact for staffing needs on global accounts.
Serve as a client POC for operational and systems integration
process and system optimization.
Implement a model for information collection and follow-up management.
Oversee scope development and management across all HWG business lines.
Support account team lead
BD and client partners in developing value propositions.
Collaborate with the Account Services team leader to ensure Account Managers (AMs) and Marketing Coordinators (MCs) possess or develop project management skills.
Support and enhance the scoping and actual analysis process.
Optimize the Deal Maker tool for the EU market.
Lead the strategic development of the EU content development and delivery processes.
Collaborate with Finance
and Discipline teams to implement the content development studio in the EU.
Facilitate collaboration between US and EU teams.
Act as the primary escalation point for EU content development and delivery staffing and process requirements.
Ensure accurate and efficient scoping for EU content development and delivery projects.
Oversee the development of EU menu cards.
Establish a network of freelancers and subcontractors for delivery needs.
Champion innovation and the adoption of emerging technologies to streamline content development and delivery.
Ensure team understanding and adoption of content development
global to local transcreation processes
and digital asset management.
Responsible for and oversee their respective department.
select and supervise the activities of the department.
Communicate interpret and discuss with team the company policies and procedures.
Determine job objectives
work methods and performance review performance relative to departmental objectives discussion appraisal with each employee and authorize and communicate salary changes
and discharge and administer all other personnel actions.
How You'll Work.
Team & Collaboration
Lead process-driven collaboration across Account Services, Resource Management, and Finance.; Bridge operational connections between HWG and ITG teams to ensure unified delivery.; Collaborate with Finance and Account Services to build or adapt tailored rate cards.; Support account team lead, BD and client partners in developing value propositions.; Collaborate with the Account Services team leader to ensure Account Managers (AMs) and Marketing Coordinators (MCs) possess or develop project management skills.; Collaborate with Finance, Account Services, HR, and Discipline teams to implement the content development studio in the EU.; Facilitate collaboration between US and EU teams to align operations and secure planned revenues.; Collaborate with Finance, HR, and Discipline teams to establish a network of freelancers and subcontractors.; Lead cross-functional teams.; Proven expertise in working with large, cross-functional teams across different regions.; Works harmoniously with the team.
Communication Scope
Fluent in English; Communication Matters speak up to create transparent, thoughtful, and timely dialogue.
Process & Methodology
PMO capabilities, Ensure the resource allocation process adheres to standard project management practices, Project management skills, Proficiency in project management tools and techniques.
Full Job Description
EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. THE POSITION: The Delivery Lead will head the Delivery Department at the EVERSANA INTOUCH Healthware Affiliate. The primary responsibilities of this role are to ensure efficient, scalable, and innovative operational delivery, securing full integration across teams, fostering cross-functional collaboration, resolving challenges promptly, and effectively planning and monitoring the entire delivery process. This role demands strong leadership in process management, financial acumen, PMO capabilities, and teamwork. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Delivery process * Lead process-driven collaboration across Account Services, Resource Management, and Finance to ensure the effectiveness of delivery processes for the Healthware Affiliate. * Ensure agency workflow and processes are effectively implemented to ensure
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