Qode
Information Technology and Services
DeliveryHead
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“Delivery Head at Qode. Skills: project delivery, client relationship management, ERP/CRM implementation, team leadership, strategic planning. oversee the successful delivery of INFOR / Microsoft Dynamics ERP/CRM, BI, Data & AI projects. managing multiple concurrent projects”
What You'll Achieve.
ensure delivery excellence and client satisfaction; promote and sustain quality work; continuously driving process improvements, productivity, and efficiency; achieve on-time, on-budget, and high-quality outcomes; Drive continuous improvement initiatives related to delivery processes, team performance, and overall client satisfaction; Track and report key performance indicators (KPIs) and project metrics
Industry & Context.
resolving escalations; mitigating issues
What They're Looking For.
Must Have
15+ years of IT experience, minimum of 5+ years in project delivery roles, Proven experience managing multiple projects across various industries, understanding of Microsoft Dynamics 365 modules, such as Sales, Customer Service, Finance, and Supply Chain Management, Proficiency with project delivery methodologies including Agile and Waterfall, Deep knowledge of project financials, budgeting, forecasting, and resource management, Demonstrated ability to manage client relationships and effectively handle escalations, Excellent interpersonal, negotiation, and communication skills, Ability to collaborate with both technical and non-technical stakeholders, including executive leadership, Experience supporting RFPs, proposals, and leading client workshops or demonstrations
Nice to Have
Certifications such as PMP, PRINCE2, or other relevant project management credentials, Microsoft certifications in Dynamics 365 is an advantage, Experience with Azure and Microsoft Power Platform
What You'll Do.
oversee the successful delivery of INFOR / Microsoft Dynamics ERP/CRM
managing multiple concurrent projects
fostering client relationships
supporting sales proposals
resolving escalations
collaborate closely with internal teams and client stakeholders from requirements gathering through full project deployment
promote and sustain quality work
continuously driving process improvements
Lead and support business development initiatives
including thought leadership and strategic pursuits
Balance project scope
and risks while proactively monitoring
and mitigating issues
Provide overarching delivery oversight and governance across multiple engagements to ensure adherence to quality and compliance standards
Collaborate with clients
and cross-functional stakeholders to define clear project goals and deliverables
Ensure the availability and management of detailed project plans
change management procedures
traceable requirements
and governance frameworks to achieve on-time
and high-quality outcomes
Manage the company's resources and subcontractors assigned to projects
Partner with pre-sales and solutioning teams to develop RFP responses
and client presentations
Drive continuous improvement initiatives related to delivery processes
and overall client satisfaction
Track and report key performance indicators (KPIs) and project metrics to senior leadership and stakeholders
How You'll Work.
Team & Collaboration
Collaborate with clients, internal teams, and cross-functional stakeholders; Ability to collaborate with both technical and non-technical stakeholders, including executive leadership; Partner with pre-sales and solutioning teams
Communication Scope
Excellent interpersonal, negotiation, and communication skills; Ability to collaborate with both technical and non-technical stakeholders, including executive leadership
Process & Methodology
project delivery methodologies including Agile and Waterfall, project financials, budgeting, forecasting, resource management, project scope, schedule, budget, quality, risks, monitoring, reporting, mitigating issues, delivery oversight, governance, project plans, change management procedures, traceable requirements, controls, governance frameworks, on-time, on-budget, and high-quality outcomes
Full Job Description
_This is a position at Qode's Client_ We are seeking a highly experienced **Delivery Head** to oversee the successful delivery of INFOR / Microsoft Dynamics ERP/CRM, BI, Data & AI projects based in Singapore. The ideal candidate will have extensive expertise in managing large-scale implementations across diverse industries and client portfolios. This role involves managing multiple concurrent projects, fostering strong client relationships, supporting sales proposals, and resolving escalations to ensure delivery excellence and client satisfaction. The Delivery Head will collaborate closely with internal teams and client stakeholders from requirements gathering through full project deployment. The candidate must demonstrate the ability to promote and sustain quality work, while continuously driving process improvements, productivity, and efficiency. **Key Responsibilities:** * Lead and support business development initiatives, including thought leadership and strategic pursuits. * Balance project scope, schedule, budget, quality, and risks while proactively monitoring, reporting, and mitigating issues. * Provide overarching delivery oversight and governance across multiple engagements to ensure adherence to quality and compliance standards. * Collaborate with clients, internal teams, and cross-functional stakeholders to define clear project goals and deliverables. * Ensure the availability and management of detailed project plans, change management procedures, traceable requirements, controls, and governance frameworks to achieve on-time, on-budget, and high-quality outcomes. * Manage the company's resources and subcontractors assigned to projects. * Partner with pre-sales and solutioning teams to develop RFP responses, proposals, and client presentations. * Drive continuous improvement initiatives related to delivery processes, team performance, and overall client satisfaction. * Track and report key performance indicators (KPIs) and project metrics to senior leader
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