Salesforce
Public Sector
DeliveryGovernancePublicSectorLeader
“Delivery Governance - Public Sector Leader at Salesforce. Skills: Delivery Governance, Public Sector, Project Management, AI Adoption. Govern ANZ Delivery Governance - Public Sector portfolio projects. Hire, build, and develop project management team”
What You'll Achieve.
Driving consistency in project delivery; Excellence in project health best practices; Accelerating time to value; Protecting and growing the customer's Salesforce investment; Guiding organisations through their agentic transformations to unlock new levels of productivity and business outcomes; Mitigate risk and drive delivery success; Deliver measurable business outcomes; Uplifting capability across project and stakeholder management; Actively drive the adoption of AI tools and ways of working across the team; Setting clear expectations; Embedding AI-first practices into day-to-day delivery; Inspiring every team member to become an AI power user; Ensure that your team has the right skills, at the right time to deliver the best customer outcome; Build a culture where every team member is an AI power user; Ensure that we sell and deliver best practice and value to customers; Consistency, efficiency and repeatability; Improve delivery practices, methodology and ways of working; Public Sector portfolio health & compliance; Revenue; Margin; Team utilisation; Customer attrition reduction; AI adoption across the team; Attract, develop, support and retain our people and leaders; Deliver customer value; Achieve business value and transformation outcomes; Translating strategic intent into tangible business outcomes and measurable customer value
Industry & Context.
Business acumen and analytical skills; Ability to connect delivery outcomes to commercial and strategic customer objectives
What They're Looking For.
Must Have
Experience leading large-scale program management offices and engagements, people leader experience setting direction, uplifting capability feedback and coaching, Track record of working with Public Sector departments and agencies delivering technology solutions, Outstanding interpersonal and communication skills, Proposal and contract development (e. g SOWs) including managing scope and assumptions and commercial terms, stakeholder management skills including influencing, negotiating and managing conflict, business acumen and analytical skills, with the ability to connect delivery outcomes to commercial and strategic customer objectives, Demonstrated project leadership skills, with responsibility for leading project teams, budget, and schedule, Proven ability to identify and mitigate customer attrition risk, with experience tying delivery outcomes to long-term customer investment and business value, Financial acumen include P&L management and revenue forecasting, Empathetic leader who will embody the Salesforce values, Ability to work effectively in a fast paced, high energy, team-oriented environment, Ability to multi-task and perform effectively under pressure, customer-facing communication and interpersonal skills, Working knowledge of industry-standard processes and implementation experience of the Salesforce product suite, Able to interact with various levels of an organisation to discuss comprehensive solutions, Able to lead high-powered workshops and tailor messaging based on the audience and subject matter, Passionate about Customer Success and a great listener, Embodies Salesforce values and fosters a collaborative, inclusive team culture, Ability to operate with pace and precision — translating strategic intent into tangible business outcomes and measurable customer value, Ability to earn the trust of the customer and lives the company’s core values
Nice to Have
Practical experience with AI tools and a genuine appetite to embed AI-first ways of working into day-to-day experience driving team-wide AI adoption preferred, Understanding of agentic delivery concepts and the ability to guide customers and teams through AI-driven transformation programmes, Salesforce. com Certifications (Admin, Consultant, Developer) preferred
What You'll Do.
Govern ANZ Delivery Governance - Public Sector portfolio projects
and develop project management team
Provide executive engagement oversight on large Public Sector programmes
Drive skills and expertise development within Services
Champion AI tool adoption across the team
Develop industry aligned partnerships
Work closely with Global Practices and Competencies Industry teams
Support Global Delivery function in project compliance
shape and sponsor initiatives to improve delivery practices
Drive High Performance Culture
How You'll Work.
Team & Collaboration
Develop relationships with other industry-aligned teams from Professional Services; Build partnerships beyond Professional Services; Build internal brand with thought leadership; Create a culture of continuous learning within the team; Work closely with associated Global Practices and Competencies Industry teams; Motivate, inspire, and coordinate a blended Salesforce team
Communication Scope
Outstanding interpersonal and communication skills; Executive-level communication; Customer-facing communication
Process & Methodology
Project delivery, Project health best practices, Methodology, Best practices, Risk mitigation, Delivery success, Programme governance, Execution, Project management, Stakeholder management, Agentic delivery, AI-augmented project management, Business value, Portfolio health, Compliance
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