Focus Group
Information Technology and Services
DeliveryCoordinator
“Delivery Coordinator at Focus Group. Skills: Delivery project management, take ownership, manage multiple customer projects of varying complexity in an efficient and controlled manner, Customer service, follow process, Results, targets and quality focussed. Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the order within the agreed SLA or sooner.. Develop appropriate plans for each Remote Delivery order involv”
Industry & Context.
clarify and/or challenge as appropriate; identification and tracking of risks and issues for each order, managing through to resolution or acceptable limitation.; Escalate any serious issues
What They're Looking For.
Must Have
100% focussed and committed to the role of Delivery project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner., Customer service driven with an excellent telephone manner., A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner., Results, targets and quality focussed., Accurate numeracy, written and data entry skills., An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written., Confident, assured, courteous and professional when dealing with customers and colleagues at all levels.
Nice to Have
Qualified in PRINCE2 or similar, complimented with an understanding of data services and IP telephony technologies.
What You'll Do.
Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the order within the agreed SLA or sooner.
Develop appropriate plans for each Remote Delivery order involving all relevant resources
utilising the tools at your disposal.
Utilise existing project processes and documentation where necessary to ensuring clear and regular communication to and appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience
Timely record identification and tracking of risks and issues for each order
managing through to resolution or acceptable limitation.
Escalate any serious issues in a timely fashion to stakeholders
both internal and external.
Answer the phone within the agreed target time and as a minimum
to meet any agreed personal call and task targets
contributing to the overall department’s effectiveness.
How You'll Work.
Team & Collaboration
cross-functional coordination; working with the wider team to deliver a professional and efficient experience; appropriate engagement of all necessary departments involved; Escalate any serious issues in a timely fashion to stakeholders, both internal and external.; build a reassuring rapport with... colleagues; deliver clear and articulate information to... colleagues adjusting language and detail to suit the audience; professional when dealing with... colleagues at all levels.
Communication Scope
excellent telephone manner; deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.; professional when dealing with customers and colleagues at all levels.
Process & Methodology
Delivery project management, manage multiple customer projects of varying complexity in an efficient and controlled manner, Develop appropriate plans for each Remote Delivery order involving all relevant resources, utilising the tools at your disposal., Utilise existing project processes and documentation, identification and tracking of risks and issues for each order, managing through to resolution or acceptable limitation.
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