Amazon Web Services Korea LLC
Technology
DeliveryConsultant,AmazonConnect,ProfessionalServices
“Delivery Consultant, Amazon Connect, Professional Services at Amazon Web Services Korea LLC. Skills: Amazon Connect, AWS Services, Contact Center Solutions. Collaborate with AWS teams. Design Amazon Connect solutions”
Industry & Context.
Travel to client locations, Deliver professional services
What They're Looking For.
Must Have
Knowledge of primary AWS services, Experience implementing AWS services, Experience designing cloud-based contact center solutions, Proven track record delivering customer-facing professional services engagements
Nice to Have
Experience in cloud computing technologies, Experience leading design, development, and deployment of business software at scale, Hands-on technology infrastructure, network, compute, storage, and virtualization experience
What You'll Do.
Collaborate with AWS teams
Design Amazon Connect solutions
Implement Amazon Connect solutions
Architect cloud-native contact center solutions
Leverage AWS services
Lead technical discussions
Define professional services engagements
Deliver professional services engagements
Participate in pre-sales visits
Understand customer requirements
Propose packaged offerings
Deliver packaged offerings
Deliver custom solution engagements
Provide guidance on contact center transformation
Lead engagements for AWS services
Manage integration of enterprise call centers
Configure AWS services
Coach customers on Amazon Connect
Create contact center artifacts
Apply contact center methods
Share knowledge within organization
Create reusable artifacts
Collaborate with product teams
Share customer insights
Identify feature gaps
Publish contact center solutions
Present contact center solutions
How You'll Work.
Team & Collaboration
AWS field sales; Pre-sales teams; Support teams; Partners and customers; IT executives; Product teams
Communication Scope
Technical discussions; Customer presentations
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