Amazon Web Services Korea LLC
Technology
DeliveryConsultant,AmazonConnect,ProfessionalServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Consultant, Amazon Connect, Professional Services at Amazon Web Services Korea LLC. Skills: Amazon Connect, AWS Services, Contact Center Solutions. Collaborate with AWS teams. Design Amazon Connect solutions”
Industry & Context.
Travel to client locations, Deliver professional services
What They're Looking For.
Must Have
Knowledge of primary AWS services, Experience implementing AWS services, Experience designing cloud-based contact center solutions, Proven track record delivering customer-facing professional services engagements
Nice to Have
Experience in cloud computing technologies, Experience leading design, development, and deployment of business software at scale, Hands-on technology infrastructure, network, compute, storage, and virtualization experience
What You'll Do.
Collaborate with AWS teams
Design Amazon Connect solutions
Implement Amazon Connect solutions
Architect cloud-native contact center solutions
Leverage AWS services
Lead technical discussions
Define professional services engagements
Deliver professional services engagements
Participate in pre-sales visits
Understand customer requirements
Propose packaged offerings
Deliver packaged offerings
Deliver custom solution engagements
Provide guidance on contact center transformation
Lead engagements for AWS services
Manage integration of enterprise call centers
Configure AWS services
Coach customers on Amazon Connect
Create contact center artifacts
Apply contact center methods
Share knowledge within organization
Create reusable artifacts
Collaborate with product teams
Share customer insights
Identify feature gaps
Publish contact center solutions
Present contact center solutions
How You'll Work.
Team & Collaboration
AWS field sales; Pre-sales teams; Support teams; Partners and customers; IT executives; Product teams
Communication Scope
Technical discussions; Customer presentations
Full Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant, Amazon Connect to join our team. In this role, you'll work closely with customers to design, implement, and manage Amazon Connect solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their contact center transformation journey, providing specialized expertise in Amazon Connect and related AWS services throughout the project lifecycle. As a Delivery Consultant, Amazon Connect, you will possess deep understanding of Amazon Connect, contact center operations, and AWS products and services. You will be proficient in architecting complex, scalable, and secure contact center solutions tailored to meet the specific needs of each customer. Key job responsibilities Technical Leadership & Solution Design: * Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect * Design and implement complex, scalable, and secure Amazon Connect solutions tailored to customer needs * Architect cloud-native contact center solutions leveraging Amazon Connect, Amazon Lex, and peripheral AWS services including Contact Lens, Transcribe, Comprehend, Translate, SageMaker, Lambda, and DynamoDB * Lead technical and design discussions with IT executives to help enterprises speed their adoption of new contact center technologies and practices Customer Engagement & Professional Services Delivery: * Define and deliver on-site Professional Services engagements with partners and customers, including participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings * Deliver custom solution engagements specifically focused on call center organization, processes, tooling and integration * Provide guidance on the people, organizational
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