Lucid Motors
luxury electric and mobility
DeliveryAssociate
“Delivery Associate at Lucid Motors. Skills: Customer delivery facilitation, Vehicle readiness management, Customer education on vehicle features, Lease return management, Documentation completion, Customer relationship management. Facilitate the delivery of customer vehicles. Ensure vehicle readiness prior to customer appointment”
What You'll Achieve.
Deliver on an exceptional customer centric experience; Ensure timely return of vehicles; Continuously enhance the customer experience; Achieve excellence in all company objectives
Industry & Context.
Relentlessly prioritize and problem solve
Available to work weekends, evenings, nights, and holidays as needed, Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion, Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation
What They're Looking For.
Must Have
2-5 years of customer facing professional experience, Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve, Comfortable navigating ambiguity, A Bachelor’s degree or equivalent experience in business, sales, or related discipline, Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner, Demonstrates a passion and enthusiasm for Lucid products and technological advances, Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction, Possesses relating skills including oral and written communication, empathy, and active listening ability, Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes, Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making, Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles, Demonstrates a passion for electric vehicles and premium vehicle markets, Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience, Manages and overcomes customer feedback in a cordial and calm manner, Acts with urgency and champions excellence in all company objectives, Available to work weekends, evenings, nights, and holidays as needed, Valid driver’s license with no suspensions within the past year, Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Nice to Have
Experience in a luxury retail or hospitality environment preferred, Comfort with using Salesforce or equivalent CRM system
What You'll Do.
Facilitate the delivery of customer vehicles
Ensure vehicle readiness prior to customer appointment
Complete all required documentation
Walk owners through key features and functions of their Lucid vehicle
Tailor deliveries to owner’s needs
Assist in facilitating lease-end vehicle returns
Schedule grounding appointments
Ensure all documentation is properly completed and logged
Manage a pipeline of assigned deliveries
Conduct pre-delivery conversations with customers
Conduct post-delivery conversations with customers
Manage a pipeline of lease-end customers
Conduct lease-end vehicle intake appointments
Utilize Salesforce to document essential details
Manage vehicle readiness for all customer deliveries
Prep and stage vehicles in delivery area
Accurately complete required paperwork
Collect necessary documents to finalize delivery or complete grounding of a lease return
Book and track final mile transport as necessary
Assist with daily operations as needed
How You'll Work.
Team & Collaboration
Regular communication with Sales Specialist to align on delivery readiness
Communication Scope
Oral and written communication
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