Lucid Motors
luxury electric and mobility
DeliveryAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Delivery Associate at Lucid Motors. Skills: Customer delivery facilitation, Vehicle readiness management, Customer education on vehicle features, Lease return management, Documentation completion, Customer relationship management. Facilitate the delivery of customer vehicles. Ensure vehicle readiness prior to customer appointment”
What You'll Achieve.
Deliver on an exceptional customer centric experience; Ensure timely return of vehicles; Continuously enhance the customer experience; Achieve excellence in all company objectives
Industry & Context.
Relentlessly prioritize and problem solve
Available to work weekends, evenings, nights, and holidays as needed, Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion, Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation
What They're Looking For.
Must Have
2-5 years of customer facing professional experience, Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve, Comfortable navigating ambiguity, A Bachelor’s degree or equivalent experience in business, sales, or related discipline, Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner, Demonstrates a passion and enthusiasm for Lucid products and technological advances, Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction, Possesses relating skills including oral and written communication, empathy, and active listening ability, Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes, Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making, Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles, Demonstrates a passion for electric vehicles and premium vehicle markets, Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience, Manages and overcomes customer feedback in a cordial and calm manner, Acts with urgency and champions excellence in all company objectives, Available to work weekends, evenings, nights, and holidays as needed, Valid driver’s license with no suspensions within the past year, Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Nice to Have
Experience in a luxury retail or hospitality environment preferred, Comfort with using Salesforce or equivalent CRM system
What You'll Do.
Facilitate the delivery of customer vehicles
Ensure vehicle readiness prior to customer appointment
Complete all required documentation
Walk owners through key features and functions of their Lucid vehicle
Tailor deliveries to owner’s needs
Assist in facilitating lease-end vehicle returns
Schedule grounding appointments
Ensure all documentation is properly completed and logged
Manage a pipeline of assigned deliveries
Conduct pre-delivery conversations with customers
Conduct post-delivery conversations with customers
Manage a pipeline of lease-end customers
Conduct lease-end vehicle intake appointments
Utilize Salesforce to document essential details
Manage vehicle readiness for all customer deliveries
Prep and stage vehicles in delivery area
Accurately complete required paperwork
Collect necessary documents to finalize delivery or complete grounding of a lease return
Book and track final mile transport as necessary
Assist with daily operations as needed
How You'll Work.
Team & Collaboration
Regular communication with Sales Specialist to align on delivery readiness
Communication Scope
Oral and written communication
Full Job Description
Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. As a Delivery Associate, your primary responsibility will be to successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience. The Delivery Associate also assists in facilitating lease-end vehicle returns, scheduling grounding appointments and ensuring all documentation is properly completed and logged. Who we are looking for: You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer, learning preferences and personalizing the experience. You are highly organized, personable, and thrive in a dynamic work environment. The Role Customer Facing: · Manage a pipeline of assigned deliveries t
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