Ketryx
Healthcare
DeliveryandSuccessAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery and Success Associate at Ketryx. Skills: Regulated product development, Customer-facing technical work, Verification & validation. Partner with clients. Configure Ketryx platform”
Industry & Context.
Structured problem solving; Analytical problem-solving; Troubleshoot issues; Reason through complex workflows
Existing work permit for Austria
What They're Looking For.
Must Have
Bachelor's degree in engineering, Bachelor's degree in computer science, Equivalent hands-on technical experience, Familiarity with requirements, Familiarity with verification & validation, Familiarity with testing, Familiarity with systems engineering, Familiarity with the V-model, Academic exposure to structured development, Professional exposure to structured development, Curiosity about regulated environments, Comfort working in regulated environments, Curiosity about safety-critical environments, Comfort working in safety-critical environments, Technical communication skills, Analytical problem-solving, Comfort troubleshooting issues, Comfort asking good questions, Comfort reasoning through complex workflows, Collaborative mindset
Nice to Have
Experience in customer success, Experience in professional services, Experience in product operations, Background in quality, Background in regulatory affairs, Background in systems engineering, Familiarity with SaMD, Experience in early stage startup, Experience in product-based startup
What You'll Do.
Configure Ketryx platform
Support requirements workflows
Support quality workflows
Apply structured problem solving
Assist with configuring Ketryx
Align Ketryx with customer processes
Configure requirements traceability
Configure documentation workflows
Configure validation artifacts
Help customers reason through evidence
Help customers reason through verification
Help customers reason through development processes
Investigate technical challenges
Investigate workflow challenges
Escalate thoughtfully
Follow through to resolution
Share customer insights
Improve internal processes
Contribute to documentation
Reinforce process discipline
Build fluency in concepts
How You'll Work.
Team & Collaboration
Collaborate cross-functionally; Work with Product teams; Work with Engineering teams; Work with Quality teams; Build trusted relationships
Communication Scope
Technical communication; Explain technical concepts
Process & Methodology
Task management, Project management
Full Job Description
Job Title: Delivery and Success Associate Employment Status: Full-time Location: Vienna, Austria – Hybrid (Office days: Monday, Wednesday, Friday) Compensation: €49,000-€56,000 base + performance based bonus + equity options *compensation may be negotiated based on experience level. About Ketryx: Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software. Just two years since launch, Ketryx already touches the lives of 100M patients and powers 4 of the world’s top 5 MedTech companies and 25% of the Fortune 500 MedTech market. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud. Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it’s regulated, it’s because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation. The Role As a Delivery and Success Associate, you’ll work closely with customers who rely on Ketryx to manage safety‑critical and regulated development processes. This is a technical, engineering‑adjacent role. You’ll support customers from onboarding through long‑term partnership, helping configure the Ketryx platform, supporting requirements and quality workflows, and applying structured problem solving to real challenges. You’ll develop a deep understanding of how regulated teams build, verify, and validate software. This is an excellent opportunity for early‑career engineers or technically trained professionals who want exposure to regulated industries, verification & validation prac
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