Acxiom
DeliveryAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Delivery Analyst at Acxiom. Skills: Delivery Analyst, data delivery, process management, client communication. delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data”
What You'll Achieve.
on-time input and output delivery; meet deadlines; zero defects; efficient delivery of services
Industry & Context.
Analyzes, troubleshoots and modifies/changes processes and data; Researches, troubleshoots and takes action regarding data or processing issues
Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours, Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
What They're Looking For.
Must Have
Proficient English speaking and writing, minimum of 2 years of related experience with a Bachelor's or equivalent work experience, Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology, Microsoft Office applications, Demonstrated ability to communicate with clients and internal stakeholders – providing status, Attention to detail, important to monitor and audit solution processing services, USPS Address Standards, Knowledge of auditing /monitoring techniques and tools (portal, nexus), Industry regulations, FCRA, Email, Privacy, Understanding of relational database design, Working Knowledge (Understanding of Syntax) for those that apply to specific assignment: Encryption/Decryption (PGP/GPG, SDMS, GIS), Outside List Manager, Activate, Orbiter, Datastage, AOFT, OES, Unix, FUSE, SQL / PL –SQL, Perl, Shell Scripting, Campaign Management Tools, UNIX / LINUX, UltraEdit, File Medic, Syncsort, File Transfer Protocols, General knowledge of Information Technology practices
Nice to Have
Advanced, proven knowledge of delivery analysis
What You'll Do.
and information that drive our client’s multi-channel marketing capabilities
ensure that our clients and / or third party vendors receive clean
and adhere to standard processes and procedures
work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow
troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients
Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services
Accountable for ownership of on-time input and output delivery
including taking initiative to monitor after hours
Accountable to manage their own time in order to meet deadlines
including taking Initiative to monitor work after hours
Coordinates and manages source file receipt with clients
and/or internal stakeholders
Verifies input/output counts
monitors data processing jobs and audits/verifies the results based on historical trends
Setup and build processing flows
new build and more complex flows
Accurately validates source and output data
data formatting specifications
and output requirements according to specifications and service level agreements ensuring zero defects
Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
Ensures compliance with quality assurance processes
established procedures
project requirements and service level agreements/expectations
troubleshoots and takes action regarding data or processing issues according to product
client and / or third-party vendor specifications
Facilitates change management - includes participating in the scoping
estimating and implementing the change to the solution
How You'll Work.
Team & Collaboration
cross-functional coordination; Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders; Professionally communicates internally and externally with clients and stakeholders; Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting; Point of contact to clients for solution components as well; Mentoring less experienced Delivery Analysts in the Change Management process
Communication Scope
Proficient English speaking and writing; Demonstrated ability to communicate with clients and internal stakeholders – providing status; Professionally communicates internally and externally with clients and stakeholders; Leads client meetings
Process & Methodology
Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution
Full Job Description
Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members. Location: Lomas Atas, Mexico City, MX Please submit CV in English DUTIES AND RESPONSIBILITIES * Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours * Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours * Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders * Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends * Setup and build processing flows, including ad hoc, new build and more complex flows * Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects * Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms * Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
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