Acxiom
DeliveryAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Analyst at Acxiom. Skills: Data delivery, Process management, Client communication. Deliver data, data products, and information. Understand client data and Acxiom products”
What You'll Achieve.
Ensure zero defects
Industry & Context.
Troubleshooting; Root cause analysis
Monitor after hours
What They're Looking For.
Must Have
Bachelor's degree or 2 years experience, Ability to multi-task, Demonstrated communication with clients, Attention to detail, Basic SQL understanding
Nice to Have
Microsoft Office applications, USPS Address Standards, Auditing/monitoring techniques and tools, Industry regulations, FCRA, Email, Privacy, Relational database design, Encryption/Decryption, Outside List Manager, Activate, Orbiter, Datastage, AOFT, OES, Unix, FUSE, SQL / PL –SQL, Perl, Shell Scripting, Campaign Management Tools, UNIX / LINUX, UltraEdit, File Medic, Syncsort, File Transfer Protocols, Information Technology practices
What You'll Do.
Understand client data and Acxiom products
segmented data delivery
Adhere to standard processes
Understand requirements
Maintain seamless process flow
Analyze processes and data
Troubleshoot processes and data
Modify processes and data
Change processes and data
Ensure efficient service delivery
Optimize service delivery
Mentor less experienced team members
Own on-time input and output delivery
Monitor work after hours
Coordinate source file receipt
Verify input/output counts
Monitor data processing jobs
Setup processing flows
Build processing flows
Validate data formatting
Validate output requirements
Deliver accurate output information
Utilize transfer mechanisms
Ensure compliance with quality assurance
Ensure compliance with procedures
Ensure compliance with project requirements
Ensure compliance with SLAs
Troubleshoot data issues
Take action on data issues
Research processing issues
Troubleshoot processing issues
Take action on processing issues
Advise team on solution changes
Advise clients on solution changes
Implement solution changes
Communicate internally
Communicate externally
Facilitate change management
Participate in scoping changes
Mentor Delivery Analysts in Change Management
How You'll Work.
Team & Collaboration
Internal stakeholders; Third-party vendors; Clients; Cross-functional teams
Communication Scope
Client communication; Stakeholder communication; Lead client meetings
Process & Methodology
Change management
Full Job Description
Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members. JOB ROLE SUMMARY Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members. DUTIES AND RESPONSIBILITIES * Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours * Accountable to manage their own time in order to meet deadlines, including t
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