Hy-Vee
DelicatessenManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delicatessen Manager at Hy-Vee. Skills: customer service, employee relations, profitability, hiring, training, supervising, disciplining, evaluating employees, scheduling, work plans, merchandise inspection, pricing, bookkeeping, sales analysis, ad writing, inventory management, display planning, product ordering, food safety, equipment troubleshooting. setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitabilit”
What You'll Achieve.
overall profitability; competitive retail price; positive company image; control shrink of product
Industry & Context.
Must have the ability to solve practical variety of variables with limited interpret instructions; Handles and satisfies customer issues; Understands and troubleshoots equipment
Must be physically able to exert up to 100 pounds of force (shared team lifting) exert up to 50 pounds of force and exert up to 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis, Has occasional exposure to temperature extremes and cleaning chemicals/solvents, This is a fast paced work environment, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
High school equivalent experience, over one year of related work experience
What You'll Do.
setting department standards for customer service
professional appearance and overall profitability
coordinating the delivery of the freshest and best quality product at a competitive retail price
ensuring a positive company image by providing courteous
and efficient customer service
maintaining a positive atmosphere of friendliness and fun through flexibility and teamwork
generating a friendly atmosphere by encouraging employees to greet and speak to customers
and efficient service to customers
smiling and greeting customers in a friendly manner
learning customers’ names and addressing them by name whenever possible
assisting customers by escorting them to products
loading/unloading heavy items
and noting customer suggestions
answering the telephone promptly and providing friendly
taking product orders over the phone
and evaluating all department employees
determining department goals with store director
determining weekly work schedule and establishing a daily work plan
inspecting signage and displays for quality and quantity of merchandise
ordering product for replenishment
communicating with employees regarding sales and ideas
handling and satisfying customer issues
figuring retail pricing and ensuring correct pricing
and overseeing department bookkeeping procedures
analyzing weekly and monthly sales and trends
preparing ad projections and writing ads
conducting inventory of the department
planning displays and promotions
determining pre-orders
ensuring proper temperatures and storage procedures are maintained
understanding and troubleshooting equipment and ensuring maintenance is performed
maintaining strict adherence to department and company guidelines related to personal hygiene and dress
adhering to company policies and individual store guidelines
reporting to work when scheduled and on time
ensuring pricing is competitive in the market area
attending meetings and seminars and participating in continuing education
checking-in delivered merchandise and placing in appropriate storage area
filling displays and working in the sales area
performing departmental duties as needed
assisting in other areas of store as needed
performing other job related duties and special projects as required
How You'll Work.
Team & Collaboration
maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork; generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example; communicates with employees regarding sales and ideas; daily contact with employees
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders; Communicates with employees regarding sales and ideas; Daily contact with customers, employees, suppliers/vendors, and the general public; Occasional contact with local, federal or state regulatory agencies regarding inspections
Process & Methodology
Determines department goals with store director, Determines weekly work schedule and establishes a daily work plan for the department, Plans displays, promotions, and determines pre-orders
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Delicatessen Manager **Department:** Delicatessen **FLSA** : Non-Exempt ** _General Function_** : As a Delicatessen Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. You will coordinate the delivery of the freshest and best quality product at a competitive retail price. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director Positions that Reports to you: Delicatessen Department Employees ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examp
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