Hy-Vee
DelicatessenManager
“Delicatessen Manager at Hy-Vee. Skills: customer service, employee relations, profitability, sanitation, cleanliness. setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. coordinating the delivery of the freshest and best quality product at a competitive retail price”
What You'll Achieve.
overall profitability; Ensures pricing is competitive in the market area.
Industry & Context.
Must have the ability to solve practical variety of variables with limited interpret instructions.; Handles and satisfies customer issues.; Understands and troubleshoots equipment and ensures maintenance is performed.
Must be 18+, Must be physically able to exert up to 100 pounds of force (shared team lifting) exert up to 50 pounds of force and exert up to 10 pounds of force constantly to move objects., Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions., This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis., Has occasional exposure to temperature extremes and cleaning chemicals/solvents., This is a fast paced work environment., Employment is contingent upon the successful completion of a pre employment drug screen.
What They're Looking For.
Must Have
High school equivalent experience, over one year of related work experience, Must be 18+
What You'll Do.
setting department standards for customer service
professional appearance and overall profitability
coordinating the delivery of the freshest and best quality product at a competitive retail price
ensuring a positive company image by providing courteous
and efficient customer service
maintaining a positive atmosphere of friendliness and fun
generating a friendly atmosphere by encouraging employees to greet and speak to customers
and efficient service to customers
smiling and greeting customers in a friendly manner
learning customers’ names and addressing them by name
assisting customers by escorting them to products
loading or unloading heavy items
noting and passing along customer suggestions or requests
and performing other tasks to enhance the shopping experience
answering the telephone promptly and providing friendly
taking product orders
and evaluating all department employees
determining department goals with store director
determining weekly work schedule and establishing a daily work plan for the department
inspecting signage and displays for quality and quantity of merchandise
ordering product for replenishment
communicating with employees regarding sales and ideas
handling and satisfying customer issues
figuring retail pricing and ensuring correct pricing
and overseeing department bookkeeping procedures
analyzing weekly and monthly sales and trends
preparing ad projections
conducting inventory of the department
planning displays and promotions
determining pre-orders
ensuring proper temperatures and storage procedures are maintained
understanding and troubleshooting equipment
ensuring maintenance is performed
maintaining strict adherence to department and company guidelines related to personal hygiene and dress
adhering to company policies and individual store guidelines
reporting to work when scheduled and on time
ensuring pricing is competitive in the market area
attending meetings and seminars
participating in continuing education
checking-in delivered merchandise
placing merchandise in appropriate storage area
working in the sales area
performing departmental duties as needed
assisting in other areas of store as needed
performing other job related duties and special projects as required
How You'll Work.
Team & Collaboration
maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork; Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example.; Communicates with employees regarding sales and ideas.; Daily contact with customers, employees, suppliers/vendors, and the general public.
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Process & Methodology
Determines department goals with store director, Determines weekly work schedule and establishes a daily work plan for the department., Plans displays, promotions, and determines pre-orders.
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