Hy-Vee
DelicatessenManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Delicatessen Manager at Hy-Vee. Skills: Customer service, Employee relations, Profitability, Product quality. Set department standards for customer service. Set department standards for employee relations”
What You'll Achieve.
Overall profitability; Freshness of product; Control shrink of product
Industry & Context.
Ability to solve practical variety of variables with limited interpret instructions
Must be 18+, Must be physically able to exert up to 100 pounds of force (shared team lifting), Must be physically able to exert up to 50 pounds of force, Must be physically able to exert up to 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposed to dust, Exposed to noise, Exposed to equipment movement hazards, Exposed to electrical shock, Occasional exposure to temperature extremes, Occasional exposure to cleaning chemicals/solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
High school equivalent experience, Over one year of related work experience, Ability to solve practical variety of variables with limited interpret instructions, Ability to do arithmetic calculations involving fractions, decimals, and percentages, Possess the ability to compose original interpret written work interview job follow technical manuals and have increased contact with people, Must be 18+
What You'll Do.
Set department standards for customer service
Set department standards for employee relations
Set department standards for cleanliness
Set department standards for sanitation
Set department standards for professional appearance
Set department standards for overall profitability
Coordinate delivery of freshest product
Coordinate delivery of best quality product
Ensure positive company image
Provide courteous customer service
Provide friendly customer service
Provide efficient customer service
Greet and speak to customers
Address customers by name
Escort customers to products
Secure out of reach products
Note customer suggestions
Pass along customer suggestions
Answer telephone promptly
Provide helpful service to callers
Recruit department employees
Hire department employees
Train department employees
Supervise department employees
Discipline department employees
Evaluate department employees
Determine department goals
Determine weekly work schedule
Establish daily work plan
Inspect signage for quality
Inspect displays for quality
Order product for replenishment
Communicate sales ideas to employees
Handle customer issues
Satisfy customer issues
Figure retail pricing
Ensure correct pricing
Oversee bookkeeping procedures
Analyze monthly sales
Compare sales to actuals
Prepare ad projections
Conduct department inventory
Ensure proper temperatures
Ensure proper storage procedures
Guarantee freshness of product
Control shrink of product
Troubleshoot equipment
Ensure equipment maintenance
Maintain adherence to guidelines
Report to work on time
Ensure competitive pricing
Participate in continuing education
Check-in delivered merchandise
Place merchandise in storage
Perform departmental duties
Assist in other areas
Perform job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Maintain a positive atmosphere through teamwork; Encourage employees to greet and speak to customers; Coordinate activities of personnel; Act on employee problems; Select new employees; Daily contact with employees
Communication Scope
Communicate with employees regarding sales and ideas; Answers the telephone promptly; Provides friendly, helpful service to customers who call
Full Job Description
Additional Considerations (if any): Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Delicatessen Manager **Department:** Delicatessen **FLSA** : Non-Exempt ** _General Function_** : As a Delicatessen Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. You will coordinate the delivery of the freshest and best quality product at a competitive retail price. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director Positions that Reports to you: Delicatessen Department Employees ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customer
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