Hy-Vee
DelicatessenClerk
Neural analysis suggests this role is
optimal for Entry candidates.
“Delicatessen Clerk at Hy-Vee. Skills: Customer service, Food handling, Cash handling, Teamwork. Handling food in a safe manner. Ensuring the work area is always clean and neat”
What You'll Achieve.
Ensuring a positive company image by providing courteous, friendly, and efficient customer service to customers and team members; Ensuring customer satisfaction
Industry & Context.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects., Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision., Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions., This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis., Has occasional exposure to temperature extremes and cleaning chemicals/solvents., This is a fast paced work environment., Employment is contingent upon the successful completion of a pre employment drug screen.
What They're Looking For.
Must Have
Must be able to understand and follow verbal or demonstrated write identifying request supplies orally or in writing, Must be able to solve arithmetic calculations involving fractions, decimals and percentages, Six months or less of similar or related work experience
What You'll Do.
Handling food in a safe manner
Ensuring the work area is always clean and neat
Running the department registers and receive payments
Ensuring a positive company image by providing courteous
and efficient customer service to customers and team members
efficient and friendly customer service by exhibiting caring
concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner
whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon
and provides friendly
helpful service to customers who call including taking customer orders.
Takes customer orders at the delicatessen counter.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Reviews orders for the day.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Reviews the status and appearance of the food for freshness.
Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
Anticipates product needs for the department on a daily basis.
and replenishes product as necessary.
and may review invoices.
Runs the department registers and receives payment
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Washes dishes as necessary.
Orders product and supplies as necessary.
Delivers orders as needed.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Communication Scope
Answering the telephone promptly; Providing friendly, helpful service to customers who call; Taking customer orders; Greeting customers in a friendly manner; Addressing customers by name
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Delicatessen Clerk **Department:** Delicatessen **FLSA** : Non-Exempt ** _General Function_** : As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager Positions that Report to you: None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone prompt
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