Alight
DefinedBenefitsClientManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Defined Benefits Client Manager at Alight. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. overseeing daily operational performance for assigned client(s). manage operations teams to provide quality administrative services”
What You'll Achieve.
quality administrative services; top-notch solutions; stable and consistent delivery; reducing demand and improving efficiency
Industry & Context.
analytical abilities; solutions-oriented focus
background check, virtual interviews to be conducted on video, work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization
What They're Looking For.
Must Have
effective communication and influencing skills on domain and technical matters, internally and externally, analytical abilities and attention to detail when working with complex data, solutions-oriented focus and ability to report data to stakeholders, advanced management and organizational skills with ability to adapt to change
What You'll Do.
overseeing daily operational performance for assigned client(s)
manage operations teams to provide quality administrative services
collaborate with support areas such as technology and customer care
serves as the primary contact for clients regarding daily service delivery
assist the Senior Client Manager/Client Leader in delivering top-notch solutions
Utilizing expert knowledge of DB to interpret complex client requirements
Addressing questions related to unique situations
client escalations and requirements
Driving stable and consistent delivery from internal and external partners
using data to influence standardization and process innovation
Managing ad hoc client projects such as spins
freezes and acquisitions
managing and communicating iCAT results with clients
Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency
Communicating regularly with day-to-day client contact on delivery and projects
Acting as point of contact to groups such as Customer Care and Shared Services for client specific items
How You'll Work.
Team & Collaboration
collaborate with support areas such as technology and customer care; Acting as point of contact to groups such as Customer Care and Shared Services for client specific items; Working closely with the Oversight & Excellence team
Communication Scope
effective communication and influencing skills on domain and technical matters, internally and externally; Communicating regularly with day-to-day client contact on delivery and projects
Process & Methodology
Managing ad hoc client projects such as spins, freezes and acquisitions
Full Job Description
**Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. **Our Benefits** With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. **Flexible Working** So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. **Great Place to Work** Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards [**Click Here.**](http://www.alight.com/about) If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at [careers.alight.com](https://careers.alight.com/us/en). **About the Role** The DB Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding dai
Applying for this Defined Benefits Client Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Alight?
Real rants from real employees. Read before you apply.