Geotab
IoT and connected transportation
DedicatedTechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Dedicated Technical Support Specialist at Geotab. Skills: Technical Support, Troubleshooting, Programming Languages, Data Warehouses. Support resellers, partners, customers, and internal teams. Support Partner Cases for NA/LatAM/EU”
What You'll Achieve.
deliver results; increase the safety and sustainability of our communities; improve productivity; optimize fleets through the reduction of fuel consumption; enhance driver safety; achieve compliance to regulatory changes; help businesses grow and succeed
Industry & Context.
diagnosing and resolving hardware and software-related issues; troubleshooting technical issues; analytical skills with the ability to problem solve to well-judged decisions; Diagnose and resolve technical hardware and software issues
What They're Looking For.
Must Have
3–5 years in a customer service/support capacity, experience troubleshooting technical issues, Exceptional verbal and written communication skills in English, Working knowledge of various programming languages (i. e. , SQL, Python, C# or JavaScript), Working Knowledge in utilizing data warehouses (i. e. , Google Big Query), Expert level Excel skills, including creation of pivot tables and reports, Comfort speaking with customers by telephone, email and chat, Must stay relevant to technology, flexibility to adapt to the growing technology and market demands, interpersonal relationship building skills, analytical skills with the ability to problem solve to well-judged decisions, A team-player with the ability to engage with all levels of the organization, Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Entrepreneurial mindset, comfortable in a flat organization
Nice to Have
Fluency in an additional European language, Post-secondary diploma/degree in Engineering, Computer Science, or a related field, or an equivalent combination of education and/or work experience, experience working within a technical or engineering organization, knowledge of the high-technology industry, Highly organized, able to manage multiple tasks and projects simultaneously, Excellent verbal and written communication skills
What You'll Do.
Support Partner Cases for NA/LatAM/EU
Assist Team Leads with escalations
Manage Calls from Partners outside of ERP routing
Focuses on work specific to Integrations/SDK/Reporting/EI/CR/ETC
Act as Product & troubleshooting SMEs & Content SME’ s
Provide real time coaching and mentorship to L1-L2 teams
Technical expert on device errors
network communications
portal configuration and navigation
product implementation and troubleshooting the Geotab hardware and software applications
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories
Diagnose and resolve technical hardware and software issues involving connectivity
installation and software inquiries
develop and deliver product service training directly to resellers and customers
Provide successful resolution to all customer complaints
Report escalating and severe concerns/issues to management
Preserve the confidentiality and security of customer data and information
Support Geotab global strategic initiatives
How You'll Work.
Team & Collaboration
work together to help businesses grow and succeed; engage with all levels of the organization; work with product team
Communication Scope
Exceptional verbal and written communication skills in English; Fluency in an additional European language; Excellent verbal and written communication skills; Comfort speaking with customers by telephone, email and chat
Process & Methodology
manage multiple tasks and projects simultaneously
Full Job Description
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Dedicated Technical Support Specialist who is responsible for diagnosing and resolving hardware and software-related issues within Geotab Products (e. g. GO devices) and the MyGeotab software platform. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: The Dedicated Technical Support Specialist role supp
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