Canonical
Open Source Software
DedicatedLinuxDesktop&DevicesSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Dedicated Linux Desktop & Devices Support Engineer at Canonical. Skills: Linux Desktop Support, Customer Support, Technical Troubleshooting. Deliver outstanding technical support. Own and manage support cases”
What You'll Achieve.
Highest possible customer satisfaction; Setting the right expectations; Fulfilling commitments
Industry & Context.
Make judgement calls to prioritise customer issues; Maximise effectiveness
Participate in a regular weekend working rotation, Ability to travel internationally twice a year for company events up to two weeks long
What They're Looking For.
Must Have
Linux troubleshooting, Linux integration with other environments, Ability to navigate effectively stack traces and logs, Solid understanding of OS and Application level bugs, Ability to learn quickly, Programming fundamentals in any language, Extensive Customer support experience
Nice to Have
Knowledge of Ubuntu development process
What You'll Do.
Deliver outstanding technical support
Own and manage support cases
Investigate issues reported by customers
Resolve complex customer problems
Engage directly with customers
Contribute new knowledge base articles
Maintain existing articles
How You'll Work.
Team & Collaboration
Transfer cases to colleagues; Involve senior engineers; Work collaboratively by phone, ticketing system, and remote sessions; Participate in team gatherings
Communication Scope
Professional written and spoken English; Excellent presentation skills; Excellent communicator; Service-oriented professional; Communicate professionally, emphatically, clearly
Full Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Home-based in Singapore. The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer
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