Company
Data Center Operations
DedicatedFacilitiesTechnician(NightShift)
“Dedicated Facilities Technician (Night Shift). Skills: customer service, incident management, infrastructure support, monitoring, documentation, troubleshooting. fielding inbound customer requests through the ticket queue and phone systems. routing escalations to the appropriate technical resources”
What You'll Achieve.
Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure
Industry & Context.
excellent problem-solving skills; ability to comprehend and execute documented escalation procedures
Night Shift, Ability to lift up to 50lb
What They're Looking For.
Must Have
High School Diploma or equivalent, Empathetic customer service mindset and attitude, Superior sense of urgency and customer sentiment, Excellent written and verbal communication skills, Enjoys teamwork and collaboration, Must have excellent problem-solving skills and the ability to prioritize, Possess the ability to comprehend and execute documented escalation procedures, Experience fabricating and running network cables, Ability to lift up to 50lb, Basic understanding of computer and IT functions
What You'll Do.
fielding inbound customer requests through the ticket queue and phone systems
routing escalations to the appropriate technical resources
provide critical infrastructure support
Engage with customers on the phone and ticketing system to identify incident category and route escalations to the appropriate technical resource or team
and report alerts for customers and internal environments
Monitor backup reports to ensure consistent delivery of service
Accurately and professionally document all communication with customers
Assist with installing servers and networking equipment into racks with associated network cabling
Receive and document incoming shipments
Respond to and resolve alarm events affecting infrastructure and services
Follow established Change Control review and follow MOPs for Change activities
Support on-site Data Center activities such as badge creation
and assisting engineers with hands-on troubleshooting during escalations
Works with clients to resolve cabinet/cage infrastructure issues and power utilization
Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities
mission-critical operations
How You'll Work.
Team & Collaboration
works closely with all departments; Enjoys teamwork and collaboration; assisting engineers with hands-on troubleshooting during escalations
Communication Scope
Excellent written and verbal communication skills
Applying for this Dedicated Facilities Technician (Night Shift) role?
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