DedicatedClientServicePartner-CignaHealthcare

Do you thrive on solving problems and helping others? **Do you live near Rochester Minnesota?** Join us onsite as a **Dedicated Client Service Partner** , where you’ll deliver high-impact support for Cigna products, benefits, and claims—while building meaningful client connections. **_Work Location:_** **Address: 200 First St. SW, Rochester, MN 55905** ** _What You’ll do:_** * Provide onsite, hands-on support in the Rochester Minnesota location, as an extension of the Cigna Account Management team to ensure a seamless benefits experience for HR teams and employees * Take ownership and resolve escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions * Ensure an exceptional employee experience by delivering insights that strengthen client satisfaction, inform Account Management strategy, and enhance program results. * Leverage relationship management expertise to build strong partnerships with key clients and act as their trusted liaison * Support our client **ONSITE, five (5) days per week in Rochester, MN** with occasional after-hours event support and limited travel as needed **both out of state and to other locations within the Rochester, MN area.** * Educate employees on plan offerings and optimize benefit usage through presentations, lunch-and-learns, and client-aligned communications * Support new-hire onboarding, open enrollment, and health fair activities, including coordinating and supporting onsite client wellness initiatives ** _What you’ll need:_** * High School Diploma or GED - required; bachelor’s degree - preferred * **WORK ONSITE AT: 200 First St. SW, Rochester, MN 55905 - REQUIRED** * Professional experience in insurance, healthcare, managed care, or a related industry – required * Familiarity with benefits, administration platforms and CRM systems – required * Leadership skills, including the ability to influence, consult, and guide without direct authority - highly preferred * Proficiency in Micr