Company
DecisionSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Decision Support Analyst. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. assist clients with business solution definition as well as campaign management and business intelligence tools and/or processes. Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.”
What You'll Achieve.
clients receive accurately segmented, cleansed, formatted and ready-to-market data.; measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.; ensure client satisfaction.; ensure service level agreement compliance.; ensure client requirements and service levels are achieved.
Industry & Context.
Researches, trouble shoots; Provides issue resolution; Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data.
What They're Looking For.
Must Have
Advanced, proven knowledge of solution management.
Nice to Have
Typically requires a minimum of 2 years of related experience with a Bachelor's or 3 no experience and a Master's or equivalent work experience., understanding of relational database design and application, Understanding of best practices, framework, and design principals in at least 2 of the following areas: SQL / PL –SQL, Perl, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX / LINUX, Knowledge of Information Technology practices., Specific Industry knowledge., Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management., Attention to detail, important to monitor and audit.
What You'll Do.
assist clients with business solution definition as well as campaign management and business intelligence tools and/or processes
Fully understands details of client's data and Acxiom's marketing capabilities
ensuring clients receive accurately segmented
formatted and ready-to-market data.
Executes and analyzes decision support processes and data to measure campaign efficiency
operations performance
customer satisfaction and cost effectiveness.
analysis and recommendations to support multiple technical operations and ensure client satisfaction.
administers application administration
conducts application user training
Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
Audits post-production changes to ensure service level agreement compliance.
Executes complex campaigns which may include
but is not limited to
the review of campaign specifications
working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
Various processes associated with Acxiom Executed Campaign
Custom Client Reports and Datamart Build services such as the Data Mart build process
reporting and analytics and the campaign execution process.
Executes complex Custom Client Report Services - utilizing necessary executes standard/automated Datamart Build audits
monitors and ensures SLA compliance.
maintains and improves client relationship through increased client communications.
Ensures compliance with established procedures
project requirements and service level agreements through audits.
Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.
Provides ownership to the research process of multiple technical operations / services.
Provides consultation
communication and training to teams and clients on campaign management tools and / or processes.
Liaisons with multi-channel partners
providing question support and new set up for transfer and encryption.
Provides assistance to requested ad hoc projects.
Participates in change management process for existing solutions which may include
but is not limited to
tool and process changes.
Provides issue resolution which may include
but is not limited to
tool errors that require escalation and data integrity issues.
Responsible for application administration (extraction).
recommends and documents code changes or makes appropriate code changes.
Constructs and/or enhances data documentation as needed.
Changes processes for clients through established change management procedures.
Investigates and advises clients on potential processing efficiencies
redundancies and/or optimum use of data.
Drives and shares best practices
adoption of standards and lessons learned with internal Acxiom teams.
Documents and conducts performance monitoring and tuning for user applications and environments
Maintains subject matter expertise in designated accounts and processes
Documents and conducts performance monitoring and tuning for user applications and environments
How You'll Work.
Team & Collaboration
Provides data, analysis and recommendations to support multiple technical operations; Provides consultation, support, communication and training to teams and clients; Liaisons with multi-channel partners; Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.
Communication Scope
Proficient English speaking and writing; communicate with clients and internal stakeholders; answering complex questions; conducting research; client communications
Process & Methodology
campaign management, project requirements, ad hoc projects, change management
Full Job Description
Decision Support Analysts assist clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways: • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. • Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. • Researches, trouble shoots, administers application administration, conducts application user training, and code changes. Location: Lomas Atlas, Mexico City, MX Please send CV in English DUTIES AND RESPONSIBILITIES * Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes. * Audits post-production changes to ensure service level agreement compliance. * Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution. * Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process. * Executes complex Custom Client Report Services - utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance. * Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns. * Executes and analyzes decision support processes and data to measure campa
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