U. S. Bank
DeceasedContactCenterAgent
“Deceased Contact Center Agent at U. S. Bank. Manage assigned delinquent consumer accounts. Handle inbound and outbound phone calls”
What You'll Achieve.
Help minimize loss to the organization
What They're Looking For.
Must Have
High school diploma or equivalent, Two to three years of experience in collections and/or customer service activities
Nice to Have
Ability to communicate professionally and empathetically in sensitive situations, Ability to manage confidential information in a private work environment, organization skills and ability to work across multiple systems at the same time, Ability to follow established procedures and maintain quality and productivity expectations, Proficiency with Microsoft Office applications, Previous collections experience, Experience handling complex or emotionally sensitive customer interactions, Experience working in a high-volume phone environment, Experience supporting consumer lending, deposit accounts, or related financial products
What You'll Do.
Manage assigned delinquent consumer accounts
Handle inbound and outbound phone calls
Review account documentation
Navigate multiple systems to document activity
Follow established procedures
How You'll Work.
Team & Collaboration
Partner with internal teams across collections, recovery, lien release, repossessions, and related life-event support functions
Communication Scope
Communicate professionally and empathetically in sensitive situations
Applying for this Deceased Contact Center Agent role?
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