Capital One
DealerSuccessManager
“Dealer Success Manager at Capital One. Skills: Dealer Success Manager, Strategic Consultant, Customer-Centric Partner, process improvement, training enablement, sales objectives, Navigator Platform subscribers, closing techniques, Return on Investment (ROI) conversations, relationship evolution, Sales Process, Sales organization, customer enablement cycle. operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers. anchoring your efforts firmly within the Capital One Sale”
What You'll Achieve.
achieve superior success; achieve superior success; gaining and retaining Navigator Platform subscribers; ensuring they maximize the value of our technology and processes, which has a direct impact on the company’s bottom line; achieve unified sales goals; Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform; owning the customer adoption and retention lifecycle; Driving process improvements aligned with superior customer outcomes
Industry & Context.
analytical skills; troubleshoot a number of technical issues quickly
traveling up to 50% within the metro areas of Memphis, TN or New Orleans, LA, At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
What They're Looking For.
Must Have
High School diploma, GED or equivalent certification, At least 1 year of experience in Process Management, At least 1 year of experience in Relationship management
Nice to Have
Bachelors Degree, 2+ years of experience in Process Management, 2+ years of experience in Relationship management
What You'll Do.
operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers
anchoring your efforts firmly within the Capital One Sales Process
providing the consultative expertise and training enablement that support the POD 's core sales objectives
contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers
providing specialized expertise during initial pitches and compelling closing techniques
ownership of the seamless setup
and strategic Return on Investment (ROI) conversations
educate and gain buy-in from key auto dealer stakeholders
ensuring they maximize the value of our technology and processes
play a key role in Capital One’s technology and relationship evolution
Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform
owning the customer adoption and retention lifecycle
Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization
Product and Process troubleshooting
specifically relating to Navigator Platform
in-market visits to dealerships to foster relationships and execute the customer enablement cycle
How You'll Work.
Team & Collaboration
operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers; anchoring your efforts firmly within the Capital One Sales Process; requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success; providing the consultative expertise and training enablement that support the POD 's core sales objectives; contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers; Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals; Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform
Communication Scope
effectively communicate and influence partners across the company and across multiple levels of the organization
Process & Methodology
Process Management
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